From: "Patrick Forbes" <patrickforbes@...>
Feb 11, 2008
I'm hoping to get some assistance. I bought my mother a Mailstation 6 some =
years ago and it
went dim this summer. I picked up a replacement on eBay a=
nd shipped it down (Florida). I
can't seem to get Earthlink to call her to=
'Walk her' through the programming on the
replacement despite several att=
empts.
If this doesn't work would hacking it be a viable 'plan B' to put i=
t onto another more reliable
and professional ISP. I've a few in mind at t=
his point.
Someone here able to help me? I'm in Toronto and the unit is in=
Florida.
Patrick
From: "wayne markis" <waynem@...>
Feb 11, 2008
charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
You have to remember that the Earthlink call center is in INDIA, and so are
the first level
techs and call takers. Most of these do not have the expertise to call your
relative
and walk them through what is needed to set this up.
Best thing to do is get the unit back at your location, find a local or 800
number that
the unit can call from Toronto, and then call Earthlink yourself and walk
them through
it to get it set up. After YOU have it working to your satisfaction, then
send it back to
Florida !!! (Make sure the old unit is NOT hooked up and working during this
time, or it
will mess things up)
This may be a little more work and hassle, but in the long run you will get
it running to
your satisfaction.
You will use the same email address, DSN address from both Toronto and
Florida.
Just might temporarily have to use a different dial up number to set it up
and then
change that number for something that would work from Florida.
All you really need them to do is authorize it for a new unit serial number.
They will
send a message to the old unit to turn off and a message to the new unit to
switch
the serial number address to your email address.
Good luck !!
Wayne
From: mailstation@yahoogroups.com [mailto:mailstation@yahoogroups.com]On
Behalf Of Patrick Forbes
Sent: Monday, February 11, 2008 6:05 PM
To: mailstation@yahoogroups.com
Subject: [mailstation] Mailstation 5 months off line
I'm hoping to get some assistance. I bought my mother a Mailstation 6 some
years ago and it
went dim this summer. I picked up a replacement on eBay and shipped it
down (Florida). I
can't seem to get Earthlink to call her to 'Walk her' through the
programming on the
replacement despite several attempts.
If this doesn't work would hacking it be a viable 'plan B' to put it onto
another more reliable
and professional ISP. I've a few in mind at this point.
Someone here able to help me? I'm in Toronto and the unit is in Florida.
Patrick
charset="iso-8859-1"
w3c.org/TR/1999/REC-html401-19991224/loose.dtd">
ontent=3D"MSHTML 6.00.2800.1605" name=3DGENERATOR></HEAD>
CKGROUND-COLOR: #ffffff">
=3DArial color=3D#0000ff size=3D2>You
have to remember that the Earthlink =
call center is in INDIA, and so are the
first level</FONT></SPAN></DIV>
IV><SPAN class=3D275384901-12022008><FONT face=3DArial color=3D#0000ff size=
=3D2>techs
and call takers. Most of these do not have the expertise =
to call your
relative</FONT></SPAN></DIV>
22008><FONT face=3DArial color=3D#0000ff size=3D2>and
walk them through wh=
at is needed to set this up.</FONT></SPAN></DIV>
01-12022008><FONT face=3DArial color=3D#0000ff
size=3D2></FONT></SPAN>&nbs=
p;</DIV>
0000ff size=3D2>Best
thing to do is get the unit back at your location, fi=
nd a local or 800 number
that</FONT></SPAN></DIV>
4901-12022008><FONT face=3DArial color=3D#0000ff size=3D2>the
unit can cal=
l from Toronto, and then call Earthlink yourself and walk them
through</FO=
NT></SPAN></DIV>
olor=3D#0000ff size=3D2>it to
get it set up. After YOU have it worki=
ng to your satisfaction, then send
it back to</FONT></SPAN></DIV>
AN class=3D275384901-12022008><FONT face=3DArial color=3D#0000ff
size=3D2>=
Florida !!! (Make sure the old unit is NOT hooked up and working during
th=
is time, or it</FONT></SPAN></DIV>
ONT face=3DArial color=3D#0000ff size=3D2>will
mess things up)</FONT></SPA=
N></DIV>
0000ff
size=3D2></FONT></SPAN> </DIV>
022008><FONT face=3DArial color=3D#0000ff size=3D2>This
may be a little mo=
re work and hassle, but in the long run you will get it
running to</FONT><=
/SPAN></DIV>
=3D#0000ff size=3D2>your
satisfaction.</FONT></SPAN></DIV>
s=3D275384901-12022008><FONT face=3DArial color=3D#0000ff
size=3D2></FONT>=
l color=3D#0000ff size=3D2>You
will use the same email address, DSN addres=
s from both Toronto and
Florida.</FONT></SPAN></DIV>
5384901-12022008><FONT face=3DArial color=3D#0000ff size=3D2>Just
might te=
mporarily have to use a different dial up number to set it up and
then</FO=
NT></SPAN></DIV>
olor=3D#0000ff size=3D2>change
that number for something that would work f=
rom Florida.</FONT></SPAN></DIV>
T face=3DArial color=3D#0000ff size=3D2>All
you really need them to do is =
authorize it for a new unit serial number.
They will</FONT></SPAN></=
DIV>
ff size=3D2>send a
message to the old unit to turn off and a message to th=
e new unit to
switch</FONT></SPAN></DIV>
2008><FONT face=3DArial color=3D#0000ff size=3D2>the
serial number address=
to your email address.</FONT></SPAN></DIV>
022008><FONT face=3DArial color=3D#0000ff
size=3D2></FONT></SPAN> </D=
IV>
f size=3D2>Good
luck !!</FONT></SPAN></DIV>
2022008><FONT face=3DArial color=3D#0000ff
size=3D2></FONT></SPAN> </=
DIV>
ff
size=3D2>Wayne</FONT></SPAN></DIV>
8><FONT face=3DArial color=3D#0000ff
size=3D2></FONT></SPAN> </DIV>
DIV><SPAN class=3D275384901-12022008><FONT face=3DArial color=3D#0000ff
si=
ze=3D2></FONT></SPAN> </DIV>
eHeader dir=3Dltr align=3Dleft><FONT face=3DTahoma
size=3D2>-----Origina=
l Message-----<BR><B>From:</B> mailstation@yahoogroups.com
[mailto:mails=
tation@yahoogroups.com]<B>On Behalf Of </B>Patrick
Forbes<BR><B>Sent:</B=
mailstation@yahoogroup=
s.com<BR><B>Subject:</B> [mailstation] Mailstation 5
months off line<BR>=
ance. I bought my mother a Mailstation 6 some
years ago and it <BR>went =
dim this summer. I picked up a replacement on eBay
and shipped it down (=
Florida). I <BR>can't seem to get Earthlink to call her
to 'Walk her' th=
rough the programming on the <BR>replacement despite several
attempts.<B=
R><BR>If this doesn't work would hacking it be a viable 'plan B' to
put =
it onto another more reliable <BR>and professional ISP. I've a few in mind =
at this point.<BR><BR>Someone here able to help me? I'm in Toronto and t=
he
unit is in Florida.<BR><BR>Patrick<BR><BR></P></DIV><!--End group ema=
il --></BLOCKQUOTE></BODY></HTML>
From: "Patrick Forbes" <patrickforbes@...>
Apr 5, 2008
An update:
Finally managed to fly my mum up here for a visit. Had her bring=
both MailStations with
her. Found it's telco dial out number was wrong. F=
ound the old 800 number in my original
setup records (800-520-3236) was st=
ill active. Earthlink web tool said account "inactive".
3 hours on the pho=
ne with about a dozen attempts got account turned back on despite
those in=
competent fools in India and MailStation resumed operation. That was all th=
at was
wrong with her original unit.
Seem to remember that Earthlink Serve=
r could reprogram the dial out number to a local
access point based upon C=
all Display technology. It skips the Area Code part, though
which is being=
required in more and more areas.
When my mum goes back South, I expect the=
server will change the 800 number to a local
7 digit number. Then, when s=
he goes back north to Maine in a month or two, that dial up
number will be=
met with "The number you have dialed...." to which the Mailstation cannot =
respond.
At each new location she plugs her machine into, she needs to put=
the 800 number back
in to get 'On Line' again.
Anyone have an actual addr=
ess, telephone number and a bigwig's name of Earthlink's HQ
wherever it is=
? I need compensation for these many months of no service, grief and
frust=
ration at the hands of those imbeciles they insist on calling agents.
In mailstation@yahoogroups.com, "wayne markis" <waynem@...> wrote:
have to remember that the Earthlink call center is in INDIA, and so are
the first level
ertise to call your
t this up.
d a local or 800
all Earthlink yourself and walk
r YOU have it working to your satisfaction, then
a !!! (Make sure the old unit is NOT hooked up and working during this
me, or it
ssle, but in the long run you will get
d
r to set it up
k from Florida.
unit serial number.
f and a message to the new unit to
your email address.
ssage-----
roups.com]On
6:05 PM
lstation 5 months off line
ought my mother a Mailstation 6 some
ummer. I picked up a replacement on eBay and shipped it
ogramming on the
oesn't work would hacking it be a viable 'plan B' to put it onto
more reliable
da.
From: "Neil Morrison" <neilsmorr@...>
Apr 5, 2008
IMO it's easier to get one of the 'Yahoo' models which are easy to
reprogra=
m and use any local dial up ISP.
Neil
"Patrick Forbes"
he phone with about a dozen attempts got account turned
back on despite
those incompetent fools in India and MailStation resumed operation.
From: "Patrick Forbes" <patrickforbes@...>
Apr 12, 2008
I've tried to re-program my 'spare' Mailstation to one of my current Servic=
e Providers and
can't get it to successfully talk to their server:
User N=
ame: Patrick Forbes
Dial Up Number: 905-571-1638
E-mail address: patrick.fo=
rbes@...
E-mail Password: xxxxxxx
POP3 Server: pophm.sympatico.ca
=
SMTP Server: smtphm.sympatico.ca
ISP Account: xxxxxxxx
ISP Password: xxxxxx=
xx
Primary DNS: ###.###.###.###
Is there something strange in the MailSta=
tion protocol that is over my head? And over my
Service Provider's as well=
?
I'm not a code guru but know some who are. Is there something I can do to=
my
MailStation? Is there something my Service Provider can do to their th=
ings that'll make it
work?
What's "a Yahoo model"?
Patrick
ps Mom's back=
on line in Florida with her original MailStation.
ogroups.com, "Neil Morrison" <neilsmorr@...> wrote:
get one of the 'Yahoo' models which are easy to
al dial up ISP.
Forbes"
phone with about a dozen attempts got account turned
=
From: "Neil Morrison" <neilsmorr@...>
Apr 12, 2008
pophm and smtphm? Yeah, that's a giant red flag. I found this message:
"I was unwillingly and uninformedly 'migrated' by Sympatico to the pophm and
smtphm servers this past week. Got the pophm.sympatico.ca settings working
with their information, but the smtphm.sympatico.ca settings required some
frustration, learning and experimentation. For me, it turned out that
setting the outbound (smtp) server protocol to TLS and using port 587 did
the trick. If that helps you, great. If not ... well, good luck".
I don't think a mailstation can work with these new type servers - I'd try
to find a small local place that uses a Unix/Linux server with a simple
login protocol. Tell them you want email only for 5 minutes a day max. and
you can't do any funny login protocols.
Avoid any big ones ("Free trial only") as they won't work.
BTW, not the same subject but see (URL)but see http://www.magicjack.com/ for another way
to keep in touch. Even cheaper than email, but you'd need to have it on your
system since I assume you don't want your mom on a broadband system.
Neil
From: Patrick Forbes
I've tried to re-program my 'spare' Mailstation to one of my current Service
Providers and
can't get it to successfully talk to their server:
...
From: Patrick Forbes <patrickforbes@...>
Apr 14, 2008
Content-Transfer-Encoding: 7bit
charset=US-ASCII;
delsp=yes;
format=flowed
I saw that, too and I was intrigued. I do remember the moment, a few
years ago, when that change occurred. I was quite upset at the time
with their lack of notice and poor walk-through process to fix up my
Mac's config.
"Outbound ..." and "Port...."? I don't know how to deal with that
with a MailStation. Must be buried in the 'S' records somewhere......
Will be contacting Sympatico with this info and insist (or try
to....) they provide config that accommodates my MailStation.....
Wonderful information. Must thank you. You a guru?
Patrick
Neil Morrison wrote:
Date: Sat Apr 12, 2008 3:57 pm ((PDT))
pophm and smtphm? Yeah, that's a giant red flag. I found this message:
"I was unwillingly and uninformedly 'migrated' by Sympatico to the
pophm and
smtphm servers this past week. Got the pophm.sympatico.ca settings
working
with their information, but the smtphm.sympatico.ca settings required
some
frustration, learning and experimentation. For me, it turned out that
setting the outbound (smtp) server protocol to TLS and using port 587
did
the trick. If that helps you, great. If not ... well, good luck".
I don't think a mailstation can work with these new type servers -
I'd try
to find a small local place that uses a Unix/Linux server with a simple
login protocol. Tell them you want email only for 5 minutes a day
max. and
you can't do any funny login protocols.
Avoid any big ones ("Free trial only") as they won't work.
BTW, not the same subject but see (URL)but see http://www.magicjack.com/ for
another way
to keep in touch. Even cheaper than email, but you'd need to have it
on your
system since I assume you don't want your mom on a broadband system.
Neil
From: Patrick Forbes
I've tried to re-program my 'spare' Mailstation to one of my current
Service
Providers and
can't get it to successfully talk to their server:
charset=ISO-8859-1
it-line-break: after-white-space; ">
ed. I do remember the moment, a few years ago, when that change occurred. I=
was quite upset at the time with their lack of notice and poor walk-throug=
h process to fix up my Mac's config.</div><div>"Outbound ..." and "Port....=
"? I don't know how to deal with that with a MailStation. Must be=A0buried=
=A0in the 'S' records somewhere......</div><div>Will be contacting Sympatic=
o with this info and=A0insist=A0(or try to....) they=A0provide=A0config tha=
t=A0accommodates=A0my MailStation.....</div><div><br></div><div>Wonderful i=
nformation. Must thank you. You a guru?</div><div><br></div><div>Patrick</d=
iv><br><div> <span class=3D"Apple-style-span" style=3D"border-collapse: sep=
arate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-s=
tyle: normal; font-variant: normal; font-weight: normal; letter-spacing: no=
rmal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; =
text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -w=
ebkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px;=
-webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; =
-webkit-text-stroke-width: 0; "><span class=3D"Apple-style-span" style=3D"b=
order-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font=
-size: 12px; font-style: normal; font-variant: normal; font-weight: normal;=
letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px;=
text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -=
webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px=
; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto;=
-webkit-text-stroke-width: 0px; "><div><div><div><div>Neil Morrison wrote:=
=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0p=
x; "><span class=3D"Apple-converted-space">=A0 =A0 </span>Date: Sat Apr 12,=
2008 3:57 pm ((PDT))</div><div style=3D"margin-top: 0px; margin-right: 0px=
; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div =
style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-lef=
t: 0px; ">pophm and smtphm? Yeah, that's a giant red flag. I found this mes=
sage:</div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom:=
0px; margin-left: 0px; min-height: 14px; "><br></div><div style=3D"margin-=
top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">"I was=
unwillingly and uninformedly 'migrated' by Sympatico to the pophm and<span=
class=3D"Apple-converted-space">=A0</span></div><div style=3D"margin-top: =
0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">smtphm serv=
ers this past week. Got the pophm.sympatico.ca settings working<span class=
=3D"Apple-converted-space">=A0</span></div><div style=3D"margin-top: 0px; m=
argin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">with their inform=
ation, but the smtphm.sympatico.ca settings required some<span class=3D"App=
le-converted-space">=A0</span></div><div style=3D"margin-top: 0px; margin-r=
ight: 0px; margin-bottom: 0px; margin-left: 0px; ">frustration, learning an=
d experimentation. For me, it turned out that<span class=3D"Apple-converted=
-space">=A0</span></div><div style=3D"margin-top: 0px; margin-right: 0px; m=
argin-bottom: 0px; margin-left: 0px; ">setting the outbound (smtp) server p=
rotocol to TLS and using port 587 did<span class=3D"Apple-converted-space">=
=A0</span></div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bo=
ttom: 0px; margin-left: 0px; ">the trick. If that helps you, great. If not =
... well, good luck".</div><div style=3D"margin-top: 0px; margin-right: 0px=
; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div =
style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-lef=
t: 0px; ">I don't think a mailstation can work with these new type servers =
- I'd try<span class=3D"Apple-converted-space">=A0</span></div><div style=
=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0p=
x; ">to find a small local place that uses a Unix/Linux server with a simpl=
e<span class=3D"Apple-converted-space">=A0</span></div><div style=3D"margin=
-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">login=
protocol. Tell them you want email only for 5 minutes a day max. and<span =
class=3D"Apple-converted-space">=A0</span></div><div style=3D"margin-top: 0=
px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">you can't do=
any funny login protocols.</div><div style=3D"margin-top: 0px; margin-righ=
t: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div=
in-left: 0px; ">Avoid any big ones ("Free trial only") as they won't work.<=
/div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; =
margin-left: 0px; min-height: 14px; "><br></div><div style=3D"margin-top: 0=
px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">BTW, not the=
same subject but see http://www.magic=">(URL)
jack.com</a>/ for another way<span class=3D"Apple-converted-space">=A0</spa=
n></div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0p=
x; margin-left: 0px; ">to keep in touch. Even cheaper than email, but you'd=
need to have it on your<span class=3D"Apple-converted-space">=A0</span></d=
iv><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; ma=
rgin-left: 0px; ">system since I assume you don't want your mom on a broadb=
and system.</div><div style=3D"margin-top: 0px; margin-right: 0px; margin-b=
ottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style=3D"m=
argin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">=
Neil</div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: =
0px; margin-left: 0px; min-height: 14px; "><br></div><div style=3D"margin-t=
op: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">----- O=
riginal Message -----<span class=3D"Apple-converted-space">=A0</span></div>=
n-left: 0px; ">From: Patrick Forbes</div><div style=3D"margin-top: 0px; mar=
gin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><=
br></div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0=
px; margin-left: 0px; ">I've tried to re-program my 'spare' Mailstation to =
one of my current Service<span class=3D"Apple-converted-space">=A0</span></=
div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; m=
argin-left: 0px; ">Providers and</div><div style=3D"margin-top: 0px; margin=
-right: 0px; margin-bottom: 0px; margin-left: 0px; ">can't get it to succes=
sfully talk to their server:</div></div></body></html>
From: "Neil Morrison" <neilsmorr@...>
Apr 14, 2008
Mainly for Unix. BTW, there used to be some community ISPs around which
would give you free net access for a small annual fee. Don't know if that
applies in your case.
Neil
From: Patrick Forbes
I saw that, too and I was intrigued. I do remember the moment, a few years
ago, when that change occurred. I was quite upset at the time with their
lack of notice and poor walk-through process to fix up my Mac's config.
"Outbound ..." and "Port...."? I don't know how to deal with that with a
MailStation. Must be buried in the 'S' records somewhere......
Will be contacting Sympatico with this info and insist (or try to....) they
provide config that accommodates my MailStation.....
Wonderful information. Must thank you. You a guru?
From: "musicalman77" <musicalman77@...>
Apr 19, 2008
Good luck with getting any kind of help out of Earthlink's big-wigs.
I thi=
nk they are trying hard to wash their hands of MailStation. My
mom, also 90=
, had a problem with her machine. A friend who use to
work computer models=
four levels down from the (U.S.) President was
there the other day trying =
to remedy the trouble. He also spent about
3 hours on the phone with..."th=
ose fools in India" (nicely put!) and
all to no avail. When pressed for in=
formation on repair or
replacement, they got rude.
So, I tried the online =
chat with Earthlink CS. After confirming the
persistent rumor that there a=
re no NEW MailStation accounts being
established, they just kept referring =
me to the 800 number (aka "fools
in India") and ASSURING me these folks wou=
ld help. I kept insisting
we'd already tried that, and the argument became=
circular and a
standoff. So, I asked, "Well, what about repair or replace=
ment"
(which they have done in the past) and was told, "She can buy a new
u=
nit on her own." When I said that I understood that accounts were
not bein=
g transferred to new machines, I was referred to... you
guessed it... the f=
ools in India. I finally gave up and told her
"Thanks for nothing."
Mom's=
only trouble is that she can no longer send to groups, and any
attempt to =
access her former groups freezes up the machine and it has
to be reset. We=
suspect a bad spot in the flash memory. I told her
to just live with send=
ing individual e-mails or do her group people
from individual e-mail (I thi=
nk you can do three recipients at a time)
and be glad the thing is still wo=
rking at all, since she just re-upped
for another year on the service.
I g=
uess if the thing breaks, I'll hook her up with my old WebTV unit
(which is=
now MSN TV) and hope she can learn to use it.
ups.com, "Patrick Forbes"
ours on the phone with about a dozen attempts got account turned
back on de=
spite
.
That was all that was
actual address, telephone number and a bigwig's name
of Earthlink's HQ
wherever it is? I need compensation for these many months of no
service, gr=
ief and
ng
agents.
From: Marcus Herrera <djgizmo1@...>
Apr 19, 2008
Talk about dealing those people. I was doing a system board replacement.
I called and was transfered to them. I was getting upset because I
couldn't understand what they were saying. They could understand my
name, asked me to spell it out several times. Getting it wrong. I ended
hanging up on them and call back hoping on getting a different person.
Man how can't you not understand the name "marcus". Off shore call
centers sucks!!!
gizmo on sidekick
From: Patrick Forbes <patrickforbes@...>
Apr 28, 2008
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I ended up doing just that. My mom came up for a visit and brought
them both. Her's had a typo. Fixed it and it's back on line and now
back in Florida E-mailing merrily along with the old 800# I found in
a photocopy I made of the Settings prior to shipping it South 6 years
ago. I assume Earthlink's server will re-program the number to a
Florida number, so I found the numbers for her other locations she
travels to (for a woman of 78 she sure is on the move) and wrote out
the reprograming procedure for her.
I now own my own MailStation and found BasicISP. Signed up after
getting an E-mail promise, programmed it and: Voila, it works like a
charm with them for $6.95/m. They have Web mail access to boot.
Verizon and Mid Maine dropped the ball.
This July when I go out to Maine, I'll cancel her Earthlink, change
my account over to my her and re-program her MailStation to BasicISP
like mine now is. You know, I could walk her through it this week.
To you all:
Take a close look at BasicISP for your MailStation needs. These folks
are wonderful and they're here in North America, to boot. Ain't it cool!
Please consider the environment before printing this email note.
Patrick Forbes
121 Lafayette Boulevard
Whitby, Ontario
L1P 1S4
905-666-0378
On 11-Feb-08, at 20:57 , wayne markis wrote:
You have to remember that the Earthlink call center is in INDIA, and
so are the first level
techs and call takers. Most of these do not have the expertise to
call your relative
and walk them through what is needed to set this up.
Best thing to do is get the unit back at your location, find a local
or 800 number that
the unit can call from Toronto, and then call Earthlink yourself and
walk them through
it to get it set up. After YOU have it working to your satisfaction,
then send it back to
Florida !!! (Make sure the old unit is NOT hooked up and working
during this time, or it
will mess things up)
This may be a little more work and hassle, but in the long run you
will get it running to
your satisfaction.
You will use the same email address, DSN address from both Toronto
and Florida.
Just might temporarily have to use a different dial up number to set
it up and then
change that number for something that would work from Florida.
All you really need them to do is authorize it for a new unit serial
number. They will
send a message to the old unit to turn off and a message to the new
unit to switch
the serial number address to your email address.
Good luck !!
Wayne
From: mailstation@yahoogroups.com [mailto:mailstation@yahoogroups.com]
On Behalf Of Patrick Forbes
Sent: Monday, February 11, 2008 6:05 PM
To: mailstation@yahoogroups.com
Subject: [mailstation] Mailstation 5 months off line
I'm hoping to get some assistance. I bought my mother a Mailstation 6
some years ago and it
went dim this summer. I picked up a replacement on eBay and shipped
it down (Florida). I
can't seem to get Earthlink to call her to 'Walk her' through the
programming on the
replacement despite several attempts.
If this doesn't work would hacking it be a viable 'plan B' to put it
onto another more reliable
and professional ISP. I've a few in mind at this point.
Someone here able to help me? I'm in Toronto and the unit is in Florida.
Patrick
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it-line-break: after-white-space; ">
I ended up doing just that. My mom cam=
e up for a visit and brought them both. Her's had a typo. Fixed it and it's=
back on line and now back in Florida E-mailing=A0merrily=A0along with the =
old 800# I found in a photocopy I made of the Settings prior to shipping it=
South 6 years ago. I assume Earthlink's server =A0will re-program the numb=
er to a Florida number, so I found the numbers for her other locations she =
travels to (for a woman of 78 she sure is on the move) and wrote out the re=
programing procedure for her.<div><br><div>I now own my own MailStation and=
found BasicISP. Signed up after getting an E-mail promise, programmed it a=
nd: Voila, it works like a charm with them for $6.95/m. They have Web mail=
=A0access=A0to boot. Verizon and Mid Maine dropped the ball.</div><div><br>=
nge my account over to my her and re-program her MailStation to BasicISP li=
ke mine now is. You know, I could walk her through it this week.</div><div>=
sicISP for your MailStation needs. These folks are wonderful and they're he=
re in North America, to boot. Ain't it cool!</div><div><div> <span class=3D=
"Apple-style-span" style=3D"border-collapse: separate; color: rgb(0, 0, 0);=
font-family: Helvetica; font-size: 12px; font-style: normal; font-variant:=
normal; font-weight: normal; letter-spacing: normal; line-height: normal; =
orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white=
-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spa=
cing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-i=
n-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: =
0; "><span class=3D"Apple-style-span" style=3D"border-collapse: separate; c=
olor: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: no=
rmal; font-variant: normal; font-weight: normal; letter-spacing: normal; li=
ne-height: normal; orphans: 2; text-indent: 0px; text-transform: none; whit=
e-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-sp=
acing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-=
in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width:=
0px; "><div><div><div><div><br class=3D"Apple-interchange-newline">Please =
consider the environment before printing this email note.</div><div><br cla=
ss=3D"webkit-block-placeholder"></div></div></div>Patrick Forbes</div><div>=
121 Lafayette Boulevard</div><div>Whitby, Ontario</div><div>L1P 1S4</div><d=
iv>905-666-0378</div><br class=3D"Apple-interchange-newline"></span><br cla=
ss=3D"Apple-interchange-newline"></span> </div><br><div><div>On 11-Feb-08, =
at 20:57 , wayne markis wrote:</div><br class=3D"Apple-interchange-newline"=
000ff" size=3D"2">You have to remember that the Earthlink call center is in=
INDIA, and so are the first level</font></span></div> <div><span class=3D"=
275384901-12022008"><font face=3D"Arial" color=3D"#0000ff" size=3D"2">techs=
and call takers.=A0 Most of these do not have the expertise to call your r=
elative</font></span></div> <div><span class=3D"275384901-12022008"><font f=
ace=3D"Arial" color=3D"#0000ff" size=3D"2">and walk them through what is ne=
eded to set this up.</font></span></div> <div><span class=3D"275384901-1202=
2008"><font face=3D"Arial" color=3D"#0000ff" size=3D"2"></font></span>=A0</=
div> <div><span class=3D"275384901-12022008"><font face=3D"Arial" color=3D"=
#0000ff" size=3D"2">Best thing to do is get the unit back at your location,=
find a local or 800 number that</font></span></div> <div><span class=3D"27=
5384901-12022008"><font face=3D"Arial" color=3D"#0000ff" size=3D"2">the uni=
t can call from Toronto, and then call Earthlink yourself and walk them thr=
ough</font></span></div> <div><span class=3D"275384901-12022008"><font face=
=3D"Arial" color=3D"#0000ff" size=3D"2">it to get it set up.=A0 After YOU h=
ave it working to your satisfaction, then send it back to</font></span></di=
v> <div><span class=3D"275384901-12022008"><font face=3D"Arial" color=3D"#0=
000ff" size=3D"2">Florida !!! (Make sure the old unit is NOT hooked up and =
working during this time, or it</font></span></div> <div><span class=3D"275=
384901-12022008"><font face=3D"Arial" color=3D"#0000ff" size=3D"2">will mes=
s things up)</font></span></div> <div><span class=3D"275384901-12022008"><f=
ont face=3D"Arial" color=3D"#0000ff" size=3D"2"></font></span>=A0</div> <di=
v><span class=3D"275384901-12022008"><font face=3D"Arial" color=3D"#0000ff"=
size=3D"2">This may be a little more work and hassle, but in the long run =
you will get it running to</font></span></div> <div><span class=3D"27538490=
1-12022008"><font face=3D"Arial" color=3D"#0000ff" size=3D"2">your satisfac=
tion.</font></span></div> <div><span class=3D"275384901-12022008"><font fac=
e=3D"Arial" color=3D"#0000ff" size=3D"2"></font></span>=A0</div> <div><span=
class=3D"275384901-12022008"><font face=3D"Arial" color=3D"#0000ff" size=
=3D"2">You will use the same email address, DSN address from both Toronto a=
nd Florida.</font></span></div> <div><span class=3D"275384901-12022008"><fo=
nt face=3D"Arial" color=3D"#0000ff" size=3D"2">Just might temporarily have =
to use a different dial up number to set it up and then</font></span></div>=
0ff" size=3D"2">change that number for something that would work from Flori=
da.</font></span></div> <div><span class=3D"275384901-12022008"><font face=
=3D"Arial" color=3D"#0000ff" size=3D"2">All you really need them to do is a=
uthorize it for a new unit serial number.=A0 They will</font></span></div> =
ff" size=3D"2">send a message to the old unit to turn off and a message to =
the new unit to switch</font></span></div> <div><span class=3D"275384901-12=
022008"><font face=3D"Arial" color=3D"#0000ff" size=3D"2">the serial number=
address to your email address.</font></span></div> <div><span class=3D"275=
384901-12022008"><font face=3D"Arial" color=3D"#0000ff" size=3D"2"></font><=
/span>=A0</div> <div><span class=3D"275384901-12022008"><font face=3D"Arial=
" color=3D"#0000ff" size=3D"2">Good luck !!</font></span></div> <div><span =
class=3D"275384901-12022008"><font face=3D"Arial" color=3D"#0000ff" size=3D=
"2"></font></span>=A0</div> <div><span class=3D"275384901-12022008"><font f=
ace=3D"Arial" color=3D"#0000ff" size=3D"2">Wayne</font></span></div> <div><=
span class=3D"275384901-12022008"><font face=3D"Arial" color=3D"#0000ff" si=
ze=3D"2"></font></span>=A0</div> <div><span class=3D"275384901-12022008"><f=
ont face=3D"Arial" color=3D"#0000ff" size=3D"2"></font></span>=A0</div> <bl=
ockquote> <div class=3D"OutlookMessageHeader" dir=3D"ltr" align=3D"left"><=
font face=3D"Tahoma" size=3D"2">-----Original Message-----<br><b>From:</b> =
mailstation@yahoogroups.com [<a href=3D"mailto:mailstation@...=
m">mailto:mailstation@yahoogroups.com</a>]<b>On Behalf Of </b>Patrick For=
bes<br><b>Sent:</b> Monday, February 11, 2008 6:05 PM<br><b>To:</b> <a hr=
ef=3D"mailto:mailstation@yahoogroups.com">mailstation@yahoogroups.com</a><b=
r><b>Subject:</b> [mailstation] Mailstation 5 months off line<br><br></fo=
nt></div> <div id=3D"ygrp-text"><p>I'm hoping to get some assistance. I bo=
ught my mother a Mailstation 6 some years ago and it <br>went dim this su=
mmer. I picked up a replacement on eBay and shipped it down (Florida). I =
gramming on the <br>replacement despite several attempts.<br><br>If this =
doesn't work would hacking it be a viable 'plan B' to put it onto another=
more reliable <br>and professional ISP. I've a few in mind at this point=
.<br><br>Someone here able to help me? I'm in Toronto and the unit is in =
Florida.<br><br>Patrick<br><br></p></div><!--End group email --></blockquot=
e> <span width=3D"1" style=3D"color: white;"></span> </div><br></div></div>=