From: "plosg" <gplosker@...>
Jun 25, 2006
Hi All,
My wife's aunt, has Earthlink and the Mailstation 350. She is 73 =
years old and this represents the only way she can do email, which
has be=
come very important to her. Initially, she was able to
sporadically recei=
ve emails. Now, none are getting through.
After going through which w=
as her valid email account (i.e., the one
with the number, the name@mailst=
ation.com) and making sure we were
sending plain text, she is still not re=
ceiving any email on the
Mailstation 350. Her outbound email does work.
=
We have logged on to the web client - www.earthlink.net - and we are
able =
to see her emails, but they don't get through to her. Does
anyone have an=
y ideas on this? Can the Earthlink customer service
people help?
In pr=
evious discussions, a "hard re-set" has been mentioned. How is
this done?=
Unfortunately, we don't have the manual.
Appreciate any help and thanks =
to all of you.
George Plosker
gplosker@...
From: "wayne" <waynem@...>
Jun 26, 2006
charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
A few questions and then some suggestions !!
One: Is the email account "Overloaded". There is a limit to the email
accounts memory.
Go delete anything that was over a week or two old. Then check it again.
If she can still send email, then the unit sounds like it is working OK.
TWO: Can you do a manual "Get mail" by pushing the email button, and see if
it connects and
gets the mail ??? If that is OK, then the "Times" that the unit goes to get
mail is off or bad.
THREE: Check the "settings" to see if everything is still correct, or was
changed somehow ???
If it is still not working, call Earthlink tech support, and ask them to
"RE-load" the authorization
for the unit. You will need the serial number of the unit. You must be able
to verify that you
have the authority to call in for this account.
DO NOT DO A "RESET" without tech support directing you to do it !!!
I have a couple of units for my older relatives, that aren't "computer
savvy", at first they were
very skittish to try the units, but now they can't live without them. They
have become parts
of their lives. They are now able to almost instantly communicate with their
friends and relatives,
and that improves their quality of life !!!
Wayne
From: mailstation@yahoogroups.com [mailto:mailstation@yahoogroups.com]On
Behalf Of plosg
Sent: Sunday, June 25, 2006 9:50 AM
To: mailstation@yahoogroups.com
Subject: [mailstation] Aunt not getting email to Mailstation 350
Hi All,
My wife's aunt, has Earthlink and the Mailstation 350. She is 73
years old and this represents the only way she can do email, which
has become very important to her. Initially, she was able to
sporadically receive emails. Now, none are getting through.
After going through which was her valid email account (i.e., the one
with the number, the name@...) and making sure we were
sending plain text, she is still not receiving any email on the
Mailstation 350. Her outbound email does work.
We have logged on to the web client - www.earthlink.net - and we are
able to see her emails, but they don't get through to her. Does
anyone have any ideas on this? Can the Earthlink customer service
people help?
In previous discussions, a "hard re-set" has been mentioned. How is
this done? Unfortunately, we don't have the manual.
Appreciate any help and thanks to all of you.
George Plosker
gplosker@...
charset="iso-8859-1"
w3c.org/TR/1999/REC-html401-19991224/loose.dtd">
ontent=3D"MSHTML 6.00.2800.1555" name=3DGENERATOR></HEAD>
CKGROUND-COLOR: #ffffff">
questions and then some suggestions=
!!</SPAN></FONT></DIV>
PAN
class=3D873154214-26062006></SPAN></FONT> </DIV>
=3DArial color=3D#0000ff size=3D2><SPAN class=3D873154214-26062006>One:
Is=
the email account "Overloaded". There is a limit to the email accounts
me=
mory.</SPAN></FONT></DIV>
delete anything that was over a week o=
r two old. Then check it
again.</SPAN></FONT></DIV>
l color=3D#0000ff size=3D2><SPAN
class=3D873154214-26062006></SPAN></FONT>=
</DIV>
=3D873154214-26062006>If she
can still send email, then the unit sounds li=
ke it is working
OK.</SPAN></FONT></DIV>
0000ff size=3D2><SPAN
class=3D873154214-26062006></SPAN></FONT> </DIV=
26062006>TWO:
Can you do a manual "Get mail" by pushing the email button, =
and see if it
connects and</SPAN></FONT></DIV>
or=3D#0000ff size=3D2><SPAN class=3D873154214-26062006>gets
the mail ??? I=
f that is OK, then the "Times" that the unit goes to get mail is
off or ba=
d.</SPAN></FONT></DIV>
AN
class=3D873154214-26062006></SPAN></FONT> </DIV>
=3DArial color=3D#0000ff size=3D2><SPAN class=3D873154214-26062006>THREE:
=
Check the "settings" to see if everything is still correct, or was changed =
somehow ???</SPAN></FONT></DIV>
ze=3D2><SPAN
class=3D873154214-26062006></SPAN></FONT> </DIV>
ONT face=3DArial color=3D#0000ff size=3D2><SPAN class=3D873154214-26062006>=
If it
is still not working, call Earthlink tech support, and ask them to "=
RE-load" the
authorization</SPAN></FONT></DIV>
or=3D#0000ff size=3D2><SPAN class=3D873154214-26062006>for
the unit. =
You will need the serial number of the unit. You must be able to
verify t=
hat you</SPAN></FONT></DIV>
2><SPAN class=3D873154214-26062006>have
the authority to call in for this =
account.</SPAN></FONT></DIV>
=3D2><SPAN
class=3D873154214-26062006></SPAN></FONT> </DIV>
T face=3DArial color=3D#0000ff size=3D2><SPAN class=3D873154214-26062006>DO=
NOT
DO A "RESET" without tech support directing you to do it !!!</SPAN></=
FONT></DIV>
class=
=3D873154214-26062006></SPAN></FONT> </DIV>
lor=3D#0000ff size=3D2><SPAN
class=3D873154214-26062006>I have a coup=
le of units for my older relatives,
that aren't "computer savvy", at first=
they were</SPAN></FONT></DIV>
=3D2><SPAN class=3D873154214-26062006>very
skittish to try the units, but =
now they can't live without them. They have
become parts</SPAN></FONT></DI=
V>
-26062006>of
their lives. They are now able to almost instantly communicat=
e with their
friends and relatives,</SPAN></FONT></DIV>
Arial color=3D#0000ff size=3D2><SPAN class=3D873154214-26062006>and
that i=
mproves their quality of life !!!</SPAN></FONT></DIV>
al color=3D#0000ff size=3D2><SPAN
class=3D873154214-26062006></SPAN></FONT=
class=
=3D873154214-26062006>Wayne</SPAN></FONT></DIV>
or=3D#0000ff size=3D2><SPAN
class=3D873154214-26062006></SPAN></FONT> =
;</DIV>
class=3D873=
154214-26062006></SPAN></FONT> </DIV>
ookMessageHeader dir=3Dltr align=3Dleft><FONT face=3DTahoma
size=3D2>---=
[mai=
lto:mailstation@yahoogroups.com]<B>On Behalf Of </B>plosg<BR><B>Sent:</B>
=
Sunday, June 25, 2006 9:50 AM<BR><B>To:</B>
mailstation@...=
m<BR><B>Subject:</B> [mailstation] Aunt not getting
email to Mailstation=
350<BR><BR></FONT></DIV>
e's aunt, has Earthlink and the Mailstation 350. She
is 73 <BR>years old=
and this represents the only way she can do email, which
very important to her. Initially, she was able to
ive emails. Now, none are getting through. <BR><BR>After
going through w=
hich was her valid email account (i.e., the one <BR>with the
number, the=
href=3D"mailto:name%40mailstation.com">name@mailstation.<WBR>com</A>=
) and making
sure we were <BR>sending plain text, she is still not recei=
ving any email on
the <BR>Mailstation 350. Her outbound email does work.=
on to the web client - www.earthlink.<WBR>net - a=
nd we are <BR>able to see her
emails, but they don't get through to her.=
Does <BR>anyone have any ideas on
this? Can the Earthlink customer serv=
ice <BR>people help? <BR><BR>In previous
discussions, a "hard re-set" ha=
s been mentioned. How is <BR>this done?
Unfortunately, we don't have the=
manual.<BR><BR>Appreciate any help and thanks
to all of you.<BR><BR>Geo=
rge Plosker<BR><A
href=3D"mailto:gplosker%40comcast.net">gplosker@comcas=
t.<WBR>net</A><BR><BR></P></DIV><!--End group email --></BLOCKQUOTE></BODY>=