From: "musicalman77" <musicalman77@...>
Apr 19, 2008
I posted in part about this in the reply to Patrick, but would like
your id=
eas on any way to fix this problem (and like him, I'm in OK and
the machine=
is in OH, but I may visit there mid-summer).
When I was visiting in Decem=
ber, I took the machine over to a friend's
house because she had an old par=
allel-port printer. I wanted to print
out Mom's address book for two reaso=
ns: 1) a planned e-mail
announcement by my sister to Mom's friends for her =
90th birthday card
shower, and 2) paper backup in case her machine ever got=
wiped, as it
did once before. (You'd THINK they'd have a way to back up t=
he
address book to the associated EarthLink webmail account, but that'd
be =
far too easy...)
Mom's only trouble is that she can no longer send to gr=
oups, and any
attempt to access her former groups freezes up the machine an=
d it has
to be reset. We suspect a bad spot in the flash memory. I told her=
to just live with sending individual e-mails or do her group people
from i=
ndividual e-mail (I think you can do three recipients at a time)
and be gla=
d the thing is still working at all, since she just re-upped
for another ye=
ar on the service.
Well, in the course of printing out the address book, t=
his idiot
friend ignored my advice and tried to stuff more paper in the pri=
nter
during the print job, jamming it. I got it restarted, but this may
ha=
ve glitched something in the MailStation, because once I got it back
to Mom=
's, one of her groups stopped working and would freeze the
machine. We sus=
pect a problem in the flash memory, like when you pull
your jump drive out =
of the USB port as it's being accessed. I was
leaving that day and didn't =
have time to mess with it. So, so she has
had two people look at it since =
- a young computer geek and an
old-time computer guru, and trying to fix it=
for her. The young guy
had limited time but agreed with the "flash memory=
" diagnosis. The
old guy spent hours, alone, and on the phone with India, =
trying to fix
the problem. Now, apparently NONE of the groups are working =
at all
and they cannot set up any new mail groups.
Anybody have any ideas =
what's wrong or how to fix it without the
Indians being involved?
Thanks.
=
From: Patrick Forbes <patrickforbes@...>
Apr 20, 2008
Content-Transfer-Encoding: 7bit
charset=US-ASCII;
delsp=yes;
format=flowed
Don't waste any more of your time with Earthlink. Attention (Product
Life) spans are too short. No company wants to seriously support
anything more than five (5) years old, nowadays. We're pretty much on
our own here. I just learned Cidco, who made the thing, filed for
bankruptcy this past January. My calls and faxes to them for their
engineering assistance went unanswered and I expect the letter I
posted to them a week ago will be coming back soon, too.
Regardless of your choices, chances you will lose all programmed data
are pretty great. Please write down ALL programming information.
Start with 'Extras', 'Settings' then 'Details' and ensure you've no
typos. You will most certainly be asked to "Create New User" where
you'll need to type it all in just as you saw it:
User Name:
Dial Up Number:
E-mail address:
E-mail Password:
POP3 Server:
SMTP Server:
ISP Account:
ISP Password:
Primary DNS:
I photocopied all the screens and filed the copies for posterity. Six
years later I needed them!
Press FN, Shift and T with one hand and stick a pin in the Reset hole
in the back. The Diagnostic Menu will appear.
Press the 3 for the F/A Tester. The five grey keys aren't
operational. Select the test of your choice. Start with Fast Test.
When it's done press the Reset again to get back to the Diag....
screen. Press Q to return the machine to operational status
If anyone else has additional tricks to share along this line, please
don't be shy. I have a working machine I can experiment with at will.
Verizon ($8.95/m), Look ($4.95/m), BasicISP and Mid-Maine have all
said they 'may' be able to provide service. I'm waiting for more info
from them to set up a trial with each on my machine.
More later.....
Please consider the environment before printing this email note.
Patrick
musicalman77" musicalman77@... musicalman77
Date: Sat Apr 19, 2008 2:56 pm ((PDT))
Good luck with getting any kind of help out of Earthlink's big-wigs.
I think they are trying hard to wash their hands of MailStation. My
mom, also 90, had a problem with her machine. A friend who use to
work computer models four levels down from the (U.S.) President was
there the other day trying to remedy the trouble. He also spent about
3 hours on the phone with..."those fools in India" (nicely put!) and
all to no avail. When pressed for information on repair or
replacement, they got rude.
So, I tried the online chat with Earthlink CS. After confirming the
persistent rumor that there are no NEW MailStation accounts being
established, they just kept referring me to the 800 number (aka "fools
in India") and ASSURING me these folks would help. I kept insisting
we'd already tried that, and the argument became circular and a
standoff. So, I asked, "Well, what about repair or replacement"
(which they have done in the past) and was told, "She can buy a new
unit on her own." When I said that I understood that accounts were
not being transferred to new machines, I was referred to... you
guessed it... the fools in India. I finally gave up and told her
"Thanks for nothing."
Mom's only trouble is that she can no longer send to groups, and any
attempt to access her former groups freezes up the machine and it has
to be reset. We suspect a bad spot in the flash memory. I told her
to just live with sending individual e-mails or do her group people
from individual e-mail (I think you can do three recipients at a time)
and be glad the thing is still working at all, since she just re-upped
for another year on the service.
I guess if the thing breaks, I'll hook her up with my old WebTV unit
(which is now MSN TV) and hope she can learn to use it.
back on despite
That was all that was
of Earthlink's HQ
service, grief and
agents.
Messages in this topic (10)
________________________________________________________________________
1b. Re: Mailstation 5 months off line
Posted by: "Marcus Herrera" djgizmo1@... djgizmo1
Date: Sat Apr 19, 2008 3:26 pm ((PDT))
Talk about dealing those people. I was doing a system board replacement.
I called and was transfered to them. I was getting upset because I
couldn't understand what they were saying. They could understand my
name, asked me to spell it out several times. Getting it wrong. I ended
hanging up on them and call back hoping on getting a different person.
Man how can't you not understand the name "marcus". Off shore call
centers sucks!!!
gizmo on sidekick
Messages in this topic (10)
________________________________________________________________________
________________________________________________________________________
2. Any Ideas about this problem?
Posted by: "musicalman77" musicalman77@... musicalman77
Date: Sat Apr 19, 2008 3:09 pm ((PDT))
I posted in part about this in the reply to Patrick, but would like
your ideas on any way to fix this problem (and like him, I'm in OK and
the machine is in OH, but I may visit there mid-summer).
When I was visiting in December, I took the machine over to a friend's
house because she had an old parallel-port printer. I wanted to print
out Mom's address book for two reasons: 1) a planned e-mail
announcement by my sister to Mom's friends for her 90th birthday card
shower, and 2) paper backup in case her machine ever got wiped, as it
did once before. (You'd THINK they'd have a way to back up the
address book to the associated EarthLink webmail account, but that'd
be far too easy...)
Mom's only trouble is that she can no longer send to groups, and any
attempt to access her former groups freezes up the machine and it has
to be reset. We suspect a bad spot in the flash memory. I told her
to just live with sending individual e-mails or do her group people
from individual e-mail (I think you can do three recipients at a time)
and be glad the thing is still working at all, since she just re-upped
for another year on the service.
Well, in the course of printing out the address book, this idiot
friend ignored my advice and tried to stuff more paper in the printer
during the print job, jamming it. I got it restarted, but this may
have glitched something in the MailStation, because once I got it back
to Mom's, one of her groups stopped working and would freeze the
machine. We suspect a problem in the flash memory, like when you pull
your jump drive out of the USB port as it's being accessed. I was
leaving that day and didn't have time to mess with it. So, so she has
had two people look at it since - a young computer geek and an
old-time computer guru, and trying to fix it for her. The young guy
had limited time but agreed with the "flash memory" diagnosis. The
old guy spent hours, alone, and on the phone with India, trying to fix
the problem. Now, apparently NONE of the groups are working at all
and they cannot set up any new mail groups.
Anybody have any ideas what's wrong or how to fix it without the
Indians being involved?
Thanks.
charset=ISO-8859-1
it-line-break: after-white-space; ">
Don't waste any more of your time with=
Earthlink. Attention (Product Life) spans are too short. No company wants =
to seriously=A0support=A0anything more than five (5) years old, nowadays. W=
e're pretty much on our own here. I just learned Cidco, who made the thing,=
filed for bankruptcy this past January. My calls and faxes to them for the=
ir engineering assistance went unanswered and I expect the letter I posted =
to them a week ago will be coming back soon, too.<div><br></div><div>Regard=
less of your choices, chances you will lose all programmed data are pretty =
great. Please write down ALL programming information. Start with 'Extras', =
'Settings' then 'Details' and ensure you've no=A0typos. You will most certa=
inly be asked to "Create New User" where you'll need to type it all in just=
as you saw it:</div><div><br></div><div><div>User Name:=A0</div><div>Dial =
Up Number:=A0</div><div>E-mail address:=A0</div><div>E-mail Password:=A0</d=
iv><div>POP3 Server:=A0</div><div>SMTP Server:=A0</div><div>ISP Account:=A0=
s later I needed them!</div><div><br></div><div>Press FN, Shift and T with =
one hand and stick a pin in the Reset hole in the back. The Diagnostic Menu=
will appear.<div><br></div><div>Press the 3 for the F/A Tester. The five g=
rey keys aren't operational. Select the test of your choice. Start with Fas=
t Test. When it's done press the Reset again to get back to the Diag.... sc=
reen. Press Q to return the machine to operational status</div><div><br></d=
iv><div>If anyone else has=A0additional=A0tricks to share along this line, =
please don't be shy. I have a working machine I can experiment with at will=
.</div><div><br></div><div>Verizon ($8.95/m), Look ($4.95/m), BasicISP and =
Mid-Maine have all said they 'may' be able to provide service. I'm waiting =
for more info from them to set up a trial with each on my machine.</div><di=
v><br></div><div>More later.....<br><div> <span class=3D"Apple-style-span" =
style=3D"border-collapse: separate; color: rgb(0, 0, 0); font-family: Helve=
tica; font-size: 12px; font-style: normal; font-variant: normal; font-weigh=
t: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-al=
ign: auto; text-indent: 0px; text-transform: none; white-space: normal; wid=
ows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-=
border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -we=
bkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><span class=3D=
"Apple-style-span" style=3D"border-collapse: separate; color: rgb(0, 0, 0);=
font-family: Helvetica; font-size: 12px; font-style: normal; font-variant:=
normal; font-weight: normal; letter-spacing: normal; line-height: normal; =
orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; wi=
dows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit=
-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -w=
ebkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div><div><=
div><div><br class=3D"Apple-interchange-newline">Please consider the enviro=
nment before printing this email note.</div><div><br class=3D"webkit-block-=
placeholder"></div></div></div>Patrick</div><div><br></div><div>musicalman7=
7" <a href=3D"mailto:musicalman77@...">musicalman77@...</a> mus=
icalman77</div></span></span></div><div><div style=3D"margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px; "><span class=3D"Apple=
-converted-space">=A0 =A0 </span>Date: Sat Apr 19, 2008 2:56 pm ((PDT))</di=
v><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; mar=
gin-left: 0px; min-height: 14px; "><br></div><div style=3D"margin-top: 0px;=
margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Good luck with =
getting any kind of help out of Earthlink's big-wigs.<span class=3D"Apple-c=
onverted-space">=A0</span></div><div style=3D"margin-top: 0px; margin-right=
: 0px; margin-bottom: 0px; margin-left: 0px; ">I think they are trying hard=
to wash their hands of MailStation. My</div><div style=3D"margin-top: 0px;=
margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">mom, also 90, h=
ad a problem with her machine.<span class=3D"Apple-converted-space">=A0 </s=
pan>A friend who use to</div><div style=3D"margin-top: 0px; margin-right: 0=
px; margin-bottom: 0px; margin-left: 0px; ">work computer models four level=
s down from the (U.S.) President was</div><div style=3D"margin-top: 0px; ma=
rgin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">there the other da=
y trying to remedy the trouble.<span class=3D"Apple-converted-space">=A0 </=
span>He also spent about</div><div style=3D"margin-top: 0px; margin-right: =
0px; margin-bottom: 0px; margin-left: 0px; ">3 hours on the phone with..."t=
hose fools in India" (nicely put!) and</div><div style=3D"margin-top: 0px; =
margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">all to no avail.=
on on repair or</div><div style=3D"margin-top: 0px; margin-right: 0px; marg=
in-bottom: 0px; margin-left: 0px; ">replacement, they got rude.</div><div s=
tyle=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left=
: 0px; min-height: 14px; "><br></div><div style=3D"margin-top: 0px; margin-=
right: 0px; margin-bottom: 0px; margin-left: 0px; ">So, I tried the online =
chat with Earthlink CS.<span class=3D"Apple-converted-space">=A0 </span>Aft=
er confirming the</div><div style=3D"margin-top: 0px; margin-right: 0px; ma=
rgin-bottom: 0px; margin-left: 0px; ">persistent rumor that there are no NE=
W MailStation accounts being</div><div style=3D"margin-top: 0px; margin-rig=
ht: 0px; margin-bottom: 0px; margin-left: 0px; ">established, they just kep=
t referring me to the 800 number (aka "fools</div><div style=3D"margin-top:=
0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">in India")=
and ASSURING me these folks would help.<span class=3D"Apple-converted-spac=
e">=A0 </span>I kept insisting</div><div style=3D"margin-top: 0px; margin-r=
ight: 0px; margin-bottom: 0px; margin-left: 0px; ">we'd already tried that,=
and the argument became circular and a</div><div style=3D"margin-top: 0px;=
margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">standoff.<span =
class=3D"Apple-converted-space">=A0 </span>So, I asked, "Well, what about r=
epair or replacement"</div><div style=3D"margin-top: 0px; margin-right: 0px=
; margin-bottom: 0px; margin-left: 0px; ">(which they have done in the past=
) and was told, "She can buy a new</div><div style=3D"margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px; ">unit on her own."<sp=
an class=3D"Apple-converted-space">=A0 </span>When I said that I understood=
that accounts were</div><div style=3D"margin-top: 0px; margin-right: 0px; =
margin-bottom: 0px; margin-left: 0px; ">not being transferred to new machin=
es, I was referred to... you</div><div style=3D"margin-top: 0px; margin-rig=
ht: 0px; margin-bottom: 0px; margin-left: 0px; ">guessed it... the fools in=
India.<span class=3D"Apple-converted-space">=A0 </span>I finally gave up a=
nd told her</div><div style=3D"margin-top: 0px; margin-right: 0px; margin-b=
ottom: 0px; margin-left: 0px; ">"Thanks for nothing."</div><div style=3D"ma=
rgin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min=
-height: 14px; "><br></div><div style=3D"margin-top: 0px; margin-right: 0px=
; margin-bottom: 0px; margin-left: 0px; ">Mom's only trouble is that she ca=
n no longer send to groups, and any</div><div style=3D"margin-top: 0px; mar=
gin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">attempt to access h=
er former groups freezes up the machine and it has</div><div style=3D"margi=
n-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">to b=
e reset.<span class=3D"Apple-converted-space">=A0 </span>We suspect a bad s=
pot in the flash memory.<span class=3D"Apple-converted-space">=A0 </span>I =
told her</div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bott=
om: 0px; margin-left: 0px; ">to just live with sending individual e-mails o=
r do her group people</div><div style=3D"margin-top: 0px; margin-right: 0px=
; margin-bottom: 0px; margin-left: 0px; ">from individual e-mail (I think y=
ou can do three recipients at a time)</div><div style=3D"margin-top: 0px; m=
argin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">and be glad the t=
hing is still working at all, since she just re-upped</div><div style=3D"ma=
rgin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">f=
or another year on the service.</div><div style=3D"margin-top: 0px; margin-=
right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br><=
/div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; =
margin-left: 0px; ">I guess if the thing breaks, I'll hook her up with my o=
ld WebTV unit</div><div style=3D"margin-top: 0px; margin-right: 0px; margin=
-bottom: 0px; margin-left: 0px; ">(which is now MSN TV) and hope she can le=
arn to use it.</div><div style=3D"margin-top: 0px; margin-right: 0px; margi=
n-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style=
=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0p=
x; ">--- In <a href=3D"mailto:mailstation@yahoogroups.com">mailstation@yaho=
ogroups.com</a>, "Patrick Forbes"</div><div style=3D"margin-top: 0px; margi=
n-right: 0px; margin-bottom: 0px; margin-left: 0px; "><patrickforbes@...=
gin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><=
br></div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0=
px; margin-left: 0px; ">An update:</div><div style=3D"margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><b=
r></div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0p=
x; margin-left: 0px; ">3 hours on the phone with about a dozen attempts got=
account turned</div> </blockquote><div style=3D"margin-top: 0px; margin-ri=
ght: 0px; margin-bottom: 0px; margin-left: 0px; ">back on despite<span clas=
s=3D"Apple-converted-space">=A0</span></div> <blockquote type=3D"cite"><div=
style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-le=
ft: 0px; ">those incompetent fools in India and MailStation resumed operati=
on.</div> </blockquote><div style=3D"margin-top: 0px; margin-right: 0px; ma=
rgin-bottom: 0px; margin-left: 0px; ">That was all that was<span class=3D"A=
pple-converted-space">=A0</span></div> <blockquote type=3D"cite"><div style=
=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0p=
x; ">wrong with her original unit.</div><div style=3D"margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><b=
r></div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0p=
x; margin-left: 0px; ">Anyone have an actual address, telephone number and =
a bigwig's name</div> </blockquote><div style=3D"margin-top: 0px; margin-ri=
ght: 0px; margin-bottom: 0px; margin-left: 0px; ">of Earthlink's HQ<span cl=
ass=3D"Apple-converted-space">=A0</span></div> <blockquote type=3D"cite"><d=
iv style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-=
left: 0px; ">wherever it is? I need compensation for these many months of n=
o</div> </blockquote><div style=3D"margin-top: 0px; margin-right: 0px; marg=
in-bottom: 0px; margin-left: 0px; ">service, grief and<span class=3D"Apple-=
converted-space">=A0</span></div> <blockquote type=3D"cite"><div style=3D"m=
argin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">=
frustration at the hands of those imbeciles they insist on calling</div> </=
blockquote><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom:=
0px; margin-left: 0px; ">agents.</div> <blockquote type=3D"cite"><div styl=
e=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0=
px; min-height: 14px; "><br></div> </blockquote><div style=3D"margin-top: 0=
px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14=
px; "><br></div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bo=
ttom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style=3D"ma=
rgin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min=
-height: 14px; "><br></div><div style=3D"margin-top: 0px; margin-right: 0px=
; margin-bottom: 0px; margin-left: 0px; ">Messages in this topic (10)</div>=
n-left: 0px; ">____________________________________________________________=
____________</div><div style=3D"margin-top: 0px; margin-right: 0px; margin-=
bottom: 0px; margin-left: 0px; ">1b. Re: Mailstation 5 months off line</div=
in-left: 0px; "><span class=3D"Apple-converted-space">=A0 =A0 </span>Posted=
by: "Marcus Herrera" <a href=3D"mailto:djgizmo1@...">djgizmo1@yahoo.=
com</a> djgizmo1</div><div style=3D"margin-top: 0px; margin-right: 0px; mar=
gin-bottom: 0px; margin-left: 0px; "><span class=3D"Apple-converted-space">=
=A0 =A0 </span>Date: Sat Apr 19, 2008 3:26 pm ((PDT))</div><div style=3D"ma=
rgin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min=
-height: 14px; "><br></div><div style=3D"margin-top: 0px; margin-right: 0px=
; margin-bottom: 0px; margin-left: 0px; ">Talk about dealing those people. =
I was doing a system board replacement.<span class=3D"Apple-converted-space=
">=A0</span></div><div style=3D"margin-top: 0px; margin-right: 0px; margin-=
bottom: 0px; margin-left: 0px; ">I called and was transfered to them. I was=
getting upset because I<span class=3D"Apple-converted-space">=A0</span></d=
iv><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; ma=
rgin-left: 0px; ">couldn't understand what they were saying. They could und=
erstand my<span class=3D"Apple-converted-space">=A0</span></div><div style=
=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0p=
x; ">name, asked me to spell it out several times. Getting it wrong. I ende=
d<span class=3D"Apple-converted-space">=A0</span></div><div style=3D"margin=
-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">hangi=
ng up on them and call back hoping on getting a different person.<span clas=
s=3D"Apple-converted-space">=A0</span></div><div style=3D"margin-top: 0px; =
margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Man how can't yo=
u not understand the name "marcus". Off shore call<span class=3D"Apple-conv=
erted-space">=A0</span></div><div style=3D"margin-top: 0px; margin-right: 0=
px; margin-bottom: 0px; margin-left: 0px; ">centers sucks!!!</div><div styl=
e=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0=
px; ">gizmo on sidekick</div><div style=3D"margin-top: 0px; margin-right: 0=
px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><di=
v style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-l=
eft: 0px; min-height: 14px; "><br></div><div style=3D"margin-top: 0px; marg=
in-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Messages in this top=
ic (10)</div><div style=3D"margin-top: 0px; margin-right: 0px; margin-botto=
m: 0px; margin-left: 0px; ">_______________________________________________=
_________________________</div><div style=3D"margin-top: 0px; margin-right:=
0px; margin-bottom: 0px; margin-left: 0px; ">_____________________________=
___________________________________________</div><div style=3D"margin-top: =
0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">2. Any Idea=
s about this problem?</div><div style=3D"margin-top: 0px; margin-right: 0px=
; margin-bottom: 0px; margin-left: 0px; "><span class=3D"Apple-converted-sp=
ace">=A0 =A0 </span>Posted by: "musicalman77" <a href=3D"mailto:musicalman7=
7@...">musicalman77@...</a> musicalman77</div><div style=3D"mar=
gin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><s=
pan class=3D"Apple-converted-space">=A0 =A0 </span>Date: Sat Apr 19, 2008 3=
:09 pm ((PDT))</div><div style=3D"margin-top: 0px; margin-right: 0px; margi=
n-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style=
=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0p=
x; ">I posted in part about this in the reply to Patrick, but would like</d=
iv><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; ma=
rgin-left: 0px; ">your ideas on any way to fix this problem (and like him, =
I'm in OK and</div><div style=3D"margin-top: 0px; margin-right: 0px; margin=
-bottom: 0px; margin-left: 0px; ">the machine is in OH, but I may visit the=
re mid-summer).</div><div style=3D"margin-top: 0px; margin-right: 0px; marg=
in-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style=
=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0p=
x; ">When I was visiting in December, I took the machine over to a friend's=
margin-left: 0px; ">house because she had an old parallel-port printer.<sp=
an class=3D"Apple-converted-space">=A0 </span>I wanted to print</div><div s=
tyle=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left=
: 0px; ">out Mom's address book for two reasons: 1) a planned e-mail</div><=
div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin=
-left: 0px; ">announcement by my sister to Mom's friends for her 90th birth=
day card</div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bott=
om: 0px; margin-left: 0px; ">shower, and 2) paper backup in case her machin=
e ever got wiped, as it</div><div style=3D"margin-top: 0px; margin-right: 0=
px; margin-bottom: 0px; margin-left: 0px; ">did once before.<span class=3D"=
Apple-converted-space">=A0 </span>(You'd THINK they'd have a way to back up=
the</div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: =
0px; margin-left: 0px; ">address book to the associated EarthLink webmail a=
ccount, but that'd</div><div style=3D"margin-top: 0px; margin-right: 0px; m=
argin-bottom: 0px; margin-left: 0px; ">be far too easy...)</div><div style=
=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0p=
x; min-height: 14px; "><br></div><div style=3D"margin-top: 0px; margin-righ=
t: 0px; margin-bottom: 0px; margin-left: 0px; ">Mom's only trouble is that =
she can no longer send to groups, and any</div><div style=3D"margin-top: 0p=
x; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">attempt to ac=
cess her former groups freezes up the machine and it has</div><div style=3D=
"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; =
">to be reset. We suspect a bad spot in the flash memory. I told her</div><=
div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin=
-left: 0px; ">to just live with sending individual e-mails or do her group =
people</div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom=
: 0px; margin-left: 0px; ">from individual e-mail (I think you can do three=
recipients at a time)</div><div style=3D"margin-top: 0px; margin-right: 0p=
x; margin-bottom: 0px; margin-left: 0px; ">and be glad the thing is still w=
orking at all, since she just re-upped</div><div style=3D"margin-top: 0px; =
margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">for another year=
on the service.</div><div style=3D"margin-top: 0px; margin-right: 0px; mar=
gin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style=
=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0p=
x; ">Well, in the course of printing out the address book, this idiot</div>=
n-left: 0px; ">friend ignored my advice and tried to stuff more paper in th=
e printer</div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bot=
tom: 0px; margin-left: 0px; ">during the print job, jamming it.<span class=
=3D"Apple-converted-space">=A0 </span>I got it restarted, but this may</div=
in-left: 0px; ">have glitched something in the MailStation, because once I =
got it back</div><div style=3D"margin-top: 0px; margin-right: 0px; margin-b=
ottom: 0px; margin-left: 0px; ">to Mom's, one of her groups stopped working=
and would freeze the</div><div style=3D"margin-top: 0px; margin-right: 0px=
; margin-bottom: 0px; margin-left: 0px; ">machine.<span class=3D"Apple-conv=
erted-space">=A0 </span>We suspect a problem in the flash memory, like when=
you pull</div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bot=
tom: 0px; margin-left: 0px; ">your jump drive out of the USB port as it's b=
eing accessed.<span class=3D"Apple-converted-space">=A0 </span>I was</div><=
div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin=
-left: 0px; ">leaving that day and didn't have time to mess with it.<span c=
lass=3D"Apple-converted-space">=A0 </span>So, so she has</div><div style=3D=
"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; =
">had two people look at it since - a young computer geek and an</div><div =
style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-lef=
t: 0px; ">old-time computer guru, and trying to fix it for her.<span class=
=3D"Apple-converted-space">=A0 </span>The young guy</div><div style=3D"marg=
in-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">had=
limited time but agreed with the "flash memory" diagnosis.<span class=3D"A=
pple-converted-space">=A0 </span>The</div><div style=3D"margin-top: 0px; ma=
rgin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">old guy spent hour=
s, alone, and on the phone with India, trying to fix</div><div style=3D"mar=
gin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">th=
e problem.<span class=3D"Apple-converted-space">=A0 </span>Now, apparently =
NONE of the groups are working at all</div><div style=3D"margin-top: 0px; m=
argin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">and they cannot s=
et up any new mail groups.</div><div style=3D"margin-top: 0px; margin-right=
: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div>=
n-left: 0px; ">Anybody have any ideas what's wrong or how to fix it without=
the</div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: =
0px; margin-left: 0px; ">Indians being involved?</div><div style=3D"margin-=
top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-heig=
ht: 14px; "><br></div><div style=3D"margin-top: 0px; margin-right: 0px; mar=
gin-bottom: 0px; margin-left: 0px; ">Thanks.</div></div></div></div></div><=
/body></html>
From: "wayne markis" <waynem@...>
Apr 21, 2008
charset="us-ascii"
Content-Transfer-Encoding: 7bit
The problem is that you can do that with the smaller mailstations,
but you can't do most of this with the model 350, which is the
only one that will allow you to get email graphics, and print
in color.
Although the Model 350 has more memory, it also has more
security for locking you from getting in to work on it.
It requires that it get an email from Earthlink to program itself
and move to a working account. The "special" email has
MIME control characters in it, which can not be sent over the
internet thru other ISP's since they are filtered out.
Only a direct connection to the ISP (Earthlink) will allow these
characters to be received by the machine.
The machine goes to a special account on Earthlink, which is the
serial number of the machine @earthlink . It receives the special
encoded message, and then changes to "Your" account.
You can not send a message to these "Special" accounts, Earthlink
will not pass the message. But you CAN log into these accounts,
and see what the mailstation is getting, except for the special characters,
which you won't see or be able to print out.
You would think that Earthlink would be happy to add customers using these
mailstations, but that does not seem to be the case ???
If you think the Indian call center is bad, wait a few more years until
Earthlink
finds a cheaper place to hire labor, and then they move it from India to
there !!!
As the big shots are making their millions at the top !!!
Wayne
From: mailstation@yahoogroups.com [mailto:mailstation@yahoogroups.com]On
Behalf Of Patrick Forbes
Sent: Sunday, April 20, 2008 10:32 AM
To: mailstation@yahoogroups.com
Cc: musicalman77@...; djgizmo1@...
Subject: [mailstation] Re: Any Ideas about this problem?
Don't waste any more of your time with Earthlink. Attention (Product Life)
spans are too short. No company wants to seriously support anything more
than five (5) years old, nowadays. We're pretty much on our own here. I just
learned Cidco, who made the thing, filed for bankruptcy this past January.
My calls and faxes to them for their engineering assistance went unanswered
and I expect the letter I posted to them a week ago will be coming back
soon, too.
Regardless of your choices, chances you will lose all programmed data are
pretty great. Please write down ALL programming information. Start with
'Extras', 'Settings' then 'Details' and ensure you've no typos. You will
most certainly be asked to "Create New User" where you'll need to type it
all in just as you saw it:
User Name:
Dial Up Number:
E-mail address:
E-mail Password:
POP3 Server:
SMTP Server:
ISP Account:
ISP Password:
Primary DNS:
I photocopied all the screens and filed the copies for posterity. Six
years later I needed them!
Press FN, Shift and T with one hand and stick a pin in the Reset hole in
the back. The Diagnostic Menu will appear.
Press the 3 for the F/A Tester. The five grey keys aren't operational.
Select the test of your choice. Start with Fast Test. When it's done press
the Reset again to get back to the Diag.... screen. Press Q to return the
machine to operational status
If anyone else has additional tricks to share along this line, please
don't be shy. I have a working machine I can experiment with at will.
Verizon ($8.95/m), Look ($4.95/m), BasicISP and Mid-Maine have all said
they 'may' be able to provide service. I'm waiting for more info from them
to set up a trial with each on my machine.
More later.....
Please consider the environment before printing this email note.
Patrick
musicalman77" musicalman77@... musicalman77
Date: Sat Apr 19, 2008 2:56 pm ((PDT))
Good luck with getting any kind of help out of Earthlink's big-wigs.
I think they are trying hard to wash their hands of MailStation. My
mom, also 90, had a problem with her machine. A friend who use to
work computer models four levels down from the (U.S.) President was
there the other day trying to remedy the trouble. He also spent about
3 hours on the phone with..."those fools in India" (nicely put!) and
all to no avail. When pressed for information on repair or
replacement, they got rude.
So, I tried the online chat with Earthlink CS. After confirming the
persistent rumor that there are no NEW MailStation accounts being
established, they just kept referring me to the 800 number (aka "fools
in India") and ASSURING me these folks would help. I kept insisting
we'd already tried that, and the argument became circular and a
standoff. So, I asked, "Well, what about repair or replacement"
(which they have done in the past) and was told, "She can buy a new
unit on her own." When I said that I understood that accounts were
not being transferred to new machines, I was referred to... you
guessed it... the fools in India. I finally gave up and told her
"Thanks for nothing."
Mom's only trouble is that she can no longer send to groups, and any
attempt to access her former groups freezes up the machine and it has
to be reset. We suspect a bad spot in the flash memory. I told her
to just live with sending individual e-mails or do her group people
from individual e-mail (I think you can do three recipients at a time)
and be glad the thing is still working at all, since she just re-upped
for another year on the service.
I guess if the thing breaks, I'll hook her up with my old WebTV unit
(which is now MSN TV) and hope she can learn to use it.
An update:
3 hours on the phone with about a dozen attempts got account turned
back on despite
those incompetent fools in India and MailStation resumed operation.
That was all that was
wrong with her original unit.
Anyone have an actual address, telephone number and a bigwig's name
of Earthlink's HQ
wherever it is? I need compensation for these many months of no
service, grief and
frustration at the hands of those imbeciles they insist on calling
agents.
Messages in this topic (10)
________________________________________________________________________
1b. Re: Mailstation 5 months off line
Posted by: "Marcus Herrera" djgizmo1@... djgizmo1
Date: Sat Apr 19, 2008 3:26 pm ((PDT))
Talk about dealing those people. I was doing a system board replacement.
I called and was transfered to them. I was getting upset because I
couldn't understand what they were saying. They could understand my
name, asked me to spell it out several times. Getting it wrong. I ended
hanging up on them and call back hoping on getting a different person.
Man how can't you not understand the name "marcus". Off shore call
centers sucks!!!
gizmo on sidekick
Messages in this topic (10)
________________________________________________________________________
________________________________________________________________________
2. Any Ideas about this problem?
Posted by: "musicalman77" musicalman77@... musicalman77
Date: Sat Apr 19, 2008 3:09 pm ((PDT))
I posted in part about this in the reply to Patrick, but would like
your ideas on any way to fix this problem (and like him, I'm in OK and
the machine is in OH, but I may visit there mid-summer).
When I was visiting in December, I took the machine over to a friend's
house because she had an old parallel-port printer. I wanted to print
out Mom's address book for two reasons: 1) a planned e-mail
announcement by my sister to Mom's friends for her 90th birthday card
shower, and 2) paper backup in case her machine ever got wiped, as it
did once before. (You'd THINK they'd have a way to back up the
address book to the associated EarthLink webmail account, but that'd
be far too easy...)
Mom's only trouble is that she can no longer send to groups, and any
attempt to access her former groups freezes up the machine and it has
to be reset. We suspect a bad spot in the flash memory. I told her
to just live with sending individual e-mails or do her group people
from individual e-mail (I think you can do three recipients at a time)
and be glad the thing is still working at all, since she just re-upped
for another year on the service.
Well, in the course of printing out the address book, this idiot
friend ignored my advice and tried to stuff more paper in the printer
during the print job, jamming it. I got it restarted, but this may
have glitched something in the MailStation, because once I got it back
to Mom's, one of her groups stopped working and would freeze the
machine. We suspect a problem in the flash memory, like when you pull
your jump drive out of the USB port as it's being accessed. I was
leaving that day and didn't have time to mess with it. So, so she has
had two people look at it since - a young computer geek and an
old-time computer guru, and trying to fix it for her. The young guy
had limited time but agreed with the "flash memory" diagnosis. The
old guy spent hours, alone, and on the phone with India, trying to fix
the problem. Now, apparently NONE of the groups are working at all
and they cannot set up any new mail groups.
Anybody have any ideas what's wrong or how to fix it without the
Indians being involved?
Thanks.
charset="us-ascii"
w3c.org/TR/1999/REC-html401-19991224/loose.dtd">
tent=3D"MSHTML 6.00.2800.1609" name=3DGENERATOR></HEAD>
GROUND-COLOR: #ffffff">
Arial color=3D#0000ff size=3D2>The
problem is that you can do that with th=
e smaller mailstations,
21042008><FONT face=3DArial color=3D#0000ff size=3D2>but
you can't do most=
of this with the model 350, which is the</FONT></SPAN></DIV>
ass=3D379453915-21042008><FONT face=3DArial color=3D#0000ff size=3D2>only
=
one that will allow you to get email graphics, and print</FONT></SPAN></DIV=
size=3D2>in
color.</FONT></SPAN></DIV>
08><FONT face=3DArial color=3D#0000ff
size=3D2></FONT></SPAN> </DIV>
=
s=
ize=3D2>Although the Model 350 has more memory, it also has
more</FONT></S=
PAN></DIV>
=3D#0000ff
size=3D2>security for locking you from getting in to work on
i=
t.</FONT></SPAN></DIV>
rial color=3D#0000ff
size=3D2></FONT></SPAN> </DIV>
=3D379453915-21042008><FONT face=3DArial color=3D#0000ff size=3D2>It
requi=
res that it get an email from Earthlink to program
itself</FONT></SPAN></D=
IV>
f size=3D2>and
move to a working account. The "special" email has</FONT></=
SPAN></DIV>
=3D#0000ff size=3D2>MIME
control characters in it, which can not be sent o=
ver the</FONT></SPAN></DIV>
e=3DArial color=3D#0000ff
size=3D2>internet thru other ISP's since they ar=
e filtered
out.</FONT></SPAN></DIV>
size=3D2></FONT></SPAN> </DIV>
V><SPAN class=3D379453915-21042008><FONT face=3DArial color=3D#0000ff size=
=3D2>Only a
direct connection to the ISP (Earthlink) will allow these</FON=
T></SPAN></DIV>
lor=3D#0000ff
size=3D2>characters to be received by the machine.</FONT></S=
PAN></DIV>
=3D#0000ff
size=3D2></FONT></SPAN> </DIV>
5-21042008><FONT face=3DArial color=3D#0000ff size=3D2>The
machine goes to=
a special account on Earthlink, which is the
PAN class=3D379453915-21042008><FONT face=3DArial color=3D#0000ff size=3D2>=
serial
number of the machine @earthlink . It receives the special</FONT></=
SPAN></DIV>
=3D#0000ff
size=3D2>encoded message, and then changes to "Your" account.</=
FONT></SPAN></DIV>
color=3D#0000ff
size=3D2></FONT></SPAN> </DIV>
9453915-21042008><FONT face=3DArial color=3D#0000ff size=3D2>You
can not s=
end a message to these "Special" accounts,
Earthlink</FONT></SPAN></DIV>
DIV><SPAN class=3D379453915-21042008><FONT face=3DArial color=3D#0000ff siz=
e=3D2>will
not pass the message. But you CAN log into these
account=
s,</FONT></SPAN></DIV>
rial color=3D#0000ff size=3D2>and
see what the mailstation is getting, exc=
ept for the special
characters,</FONT></SPAN></DIV>
453915-21042008><FONT face=3DArial color=3D#0000ff size=3D2>which
you won'=
t see or be able to print out.</FONT></SPAN></DIV>
3915-21042008><FONT face=3DArial color=3D#0000ff
size=3D2></FONT></SPAN>&n=
bsp;</DIV>
=3D#0000ff size=3D2>You
would think that Earthlink would be happy to add c=
ustomers using
these</FONT></SPAN></DIV>
2008><FONT face=3DArial color=3D#0000ff
size=3D2>mailstations, but that do=
es not seem to be the case
???</FONT></SPAN></DIV>
53915-21042008><FONT face=3DArial color=3D#0000ff
size=3D2></FONT></SPAN>&=
nbsp;</DIV>
=3D#0000ff size=3D2>If you
think the Indian call center is bad, wait a few=
more years until
Earthlink</FONT></SPAN></DIV>
15-21042008><FONT face=3DArial color=3D#0000ff size=3D2>finds
a cheaper pl=
ace to hire labor, and then they move it from India to there
!!!</FONT></S=
PAN></DIV>
=3D#0000ff
size=3D2></FONT></SPAN> </DIV>
5-21042008><FONT face=3DArial color=3D#0000ff size=3D2>As the
big shots ar=
e making their millions at the top !!!</FONT></SPAN></DIV>
=3D379453915-21042008><FONT face=3DArial color=3D#0000ff
size=3D2></FONT><=
/SPAN> </DIV>
color=3D#0000ff
size=3D2>Wayne</FONT></SPAN></DIV>
453915-21042008></SPAN> </DIV>
ageHeader dir=3Dltr align=3Dleft><FONT face=3DTahoma
size=3D2>-----Origi=
nal Message-----<BR><B>From:</B> mailstation@yahoogroups.com
[mailto:mai=
lstation@yahoogroups.com]<B>On Behalf Of </B>Patrick
Forbes<BR><B>Sent:<=
/B> Sunday, April 20, 2008 10:32 AM<BR><B>To:</B>
mailstation@yahoogroup=
s.com<BR><B>Cc:</B> musicalman77@...;
djgizmo1@...<BR><B>Sub=
ject:</B> [mailstation] Re: Any Ideas about this
problem?<BR><BR></FONT>=
arthlink. Attention (Product Life)
spans are too short. No company wants=
to
seriously support <WBR>anything more than five (5) years o=
ld,
nowadays. We're pretty much on our own here. I just learned Cidco, w=
ho made
the thing, filed for bankruptcy this past January. My calls and =
faxes to them
for their engineering assistance went unanswered and I exp=
ect the letter I
posted to them a week ago will be coming back soon, too=
.
e all programmed data are
pretty great. Please write down ALL programmin=
g information. Start with
'Extras', 'Settings' then 'Details' and ensure=
you've no typos. You will
most certainly be asked to "Create New U=
ser" where you'll need to type it all
in just as you saw it:</DIV>
V><BR></DIV>
bsp;</DIV>
IV>ISP Account: </DIV>
y DNS:</DIV>
iled the copies for posterity. Six
years later I needed them!</DIV>
IV><BR></DIV>
the Reset hole in
the back. The Diagnostic Menu will appear.
erational.
Select the test of your choice. Start with Fast Test. When it=
's done press the
Reset again to get back to the Diag.... screen. Press =
Q to return the machine
to operational status</DIV>
=
s
line, please don't be shy. I have a working machine I can experiment w=
ith at
will.</DIV>
95/m), BasicISP and Mid-Maine have all said
they 'may' be able to provid=
e service. I'm waiting for more info from them to
set up a trial with ea=
ch on my machine.</DIV>
style=3D"FONT-WEIGHT: normal; FONT-SIZE:=
12px; COLOR: rgb(0,0,0); TEXT-INDENT: 0px; FONT-STYLE: normal; FONT-FAMILY=
: Helvetica; LETTER-SPACING: normal; BORDER-COLLAPSE: separate; FONT-VARIAN=
T: normal"><SPAN
class=3DApple-style-span
style=3D"FONT-WEIGHT: norma=
l; FONT-SIZE: 12px; TEXT-TRANSFORM: none; COLOR: rgb(0,0,0); TEXT-INDENT: 0=
px; FONT-STYLE: normal; FONT-FAMILY: Helvetica; LETTER-SPACING: normal; BOR=
DER-COLLAPSE: separate; FONT-VARIANT: normal">
IV><BR class=3DApple-interchange-newline>Please consider the environment
=
before printing this email note.</DIV>
ceholder></DIV></DIV></DIV>Patrick</DIV>
n77" <A
href=3D"mailto:musicalman77@...">musicalman77@<WBR>yahoo.c=
om</A>
musicalman77</DIV></SPAN></SPAN></DIV>
=3DApple-converted-space> </SPAN>Date: Sat Apr 19,
2008 2:5=
6 pm ((PDT))</DIV>
of help out of Earthlink's big-wigs.<SPAN
class=3DApple-converted-space=
s of MailStation. My</DIV>
ine.<SPAN
class=3DApple-converted-space> </SPAN>A friend who use t=
o</DIV>
ent was</DIV>
class=3DApple-converted-space> </SPAN>He also spent about</DIV>
=
and=
SPAN>When
pressed for information on repair or</DIV>
they got rude.</DIV>
with Earthlink CS.<SPAN
class=3DApple-converted-space> </SPAN>Afte=
r confirming the</DIV>
ation accounts being</DIV>
to the 800 number (aka
"fools</DIV>
ese folks would help.<SPAN
class=3DApple-converted-space> </SPAN>I=
kept insisting</DIV>
me circular and a</DIV>
"Well, what about repair or replacement"</DI=
V>
ew</DIV>
said that I understood that accounts were</DIV>
t being transferred to new machines, I was referred to... you</DIV>
guessed it... the fools in India.<SPAN class=3DApple-converted-space> =
"</DIV>
er send to groups, and
any</DIV>
s freezes up the machine and it
has</DIV>
=3DApple-converted-space> </SPAN>We suspect a
bad spot in the flas=
h memory.<SPAN class=3DApple-converted-space> </SPAN>I
told her</D=
IV>
ple</DIV>
s at a
time)</DIV>
since she just
re-upped</DIV>
DIV>
with my old WebTV
unit</DIV>
n learn to use it.</DIV>
href=3D"mail=
to:mailstation@yahoogroups.com">mailstation@<WBR>yahoogroups.<WBR>com</A>, =
"Patrick Forbes"</DIV>
mpts got account
turned</DIV></BLOCKQUOTE>
class=3DApple-converted-space> </SPAN></DIV>
te">
=
operation.</DIV></BLOCKQUOTE>
class=3DA=
pple-converted-space> </SPAN></DIV>
DIV>wrong with her original unit.</DIV>
have an actual address, telephone number and a bigwig's
name</DIV></B=
LOCKQUOTE>
p;</SPAN></DIV>
d compensation for these many months of
no</DIV></BLOCKQUOTE>
vice, grief and<SPAN class=3DApple-converted-space> </SPAN></DIV>
LOCKQUOTE type=3D"cite">
es they insist on
calling</DIV></BLOCKQUOTE>
CKQUOTE type=3D"cite">
=
_<WBR>_________<WBR>_________<WBR>______</DIV>
months off line</DIV>
bsp; </SPAN>Posted by: "Marcus
Herrera" <A href=3D"mailto:djgizmo1@yahoo=
.com">djgizmo1@yahoo.<WBR>com</A>
djgizmo1</DIV>
ple-converted-space> </SPAN>Date: Sat Apr 19,
2008 3:26 pm =
((PDT))</DIV>
as doing a system board
replacement.<SPAN class=3DApple-converted-space>=
</SPAN></DIV>
ng upset because I<SPAN
class=3DApple-converted-space> </SPAN></DIV=
y<SPAN
class=3DApple-converted-space> </SPAN></DIV>
ked me to spell it out several times. Getting it wrong. I
ended<SPAN cla=
ss=3DApple-converted-space> </SPAN></DIV>
d call back hoping on getting a different
person.<SPAN class=3DApple-con=
verted-space> </SPAN></DIV>
e name "marcus". Off shore call<SPAN
class=3DApple-converted-space> =
;</SPAN></DIV>
V>
___<WBR>_________<WBR>_________<WBR>______</DIV>
_______<WBR>_________<WBR>_________<WBR>_________<WBR>_________<WBR>_______=
__<WBR>______</DIV>
PAN class=3DApple-converted-space> </SPAN>Posted by:
"music=
alman77" <A
href=3D"mailto:musicalman77@...">musicalman77@<WBR>yah=
oo.com</A>
musicalman77</DIV>
2008 3:09 pm ((PDT))</DIV>
V><BR></DIV>
t would like</DIV>
ke him, I'm in OK
and</DIV>
there mid-summer).</DIV>
ecember, I took the machine over to a
friend's</DIV>
e she had an old parallel-port printer.<SPAN
class=3DApple-converted-spa=
ce> </SPAN>I wanted to print</DIV>
two reasons: 1) a planned e-mail</DIV>
Mom's friends for her 90th birthday
card</DIV>
er backup in case her machine ever got wiped, as
it</DIV>
e before.<SPAN class=3DApple-converted-space> </SPAN>(You'd
THINK =
they'd have a way to back up the</DIV>
d EarthLink webmail account, but
that'd</DIV>
DIV>
send to groups, and
any</DIV>
reezes up the machine and it
has</DIV>
bad spot in the flash memory. I told her</DIV>
ding individual e-mails or do her group people</DIV>
e-mail (I think you can do three recipients at a
time)</DIV>
be glad the thing is still working at all, since she just
re-upped</DIV=
ll, in the course of printing out the address book, this idiot</DIV>
printer</=
DIV>
space>
litched something in the MailStation, because once I got it
back</DIV>
=
ct a
problem in the flash memory, like when you pull</DIV>
ump drive out of the USB port as it's being accessed.<SPAN
class=3DApple=
-converted-space> </SPAN>I was</DIV>
't have time to mess with it.<SPAN
class=3DApple-converted-space> =
g computer geek and an</DIV>
ix it for her.<SPAN
class=3DApple-converted-space> </SPAN>The youn=
g guy</DIV>
nosis.<SPAN
class=3DApple-converted-space> </SPAN>The</DIV>
fix<=
/DIV>
Now,
apparently NONE of the groups are working at all</DIV>
hey cannot set up any new mail groups.</DIV>
dy have any ideas what's wrong or how to fix it without the</DIV>
dians being involved?</DIV>
IV></DIV></DIV>
/HTML>
From: Patrick Forbes <patrickforbes@...>
Apr 21, 2008
Content-Transfer-Encoding: 7bit
charset=US-ASCII;
delsp=yes;
format=flowed
When I boot my MailStation and select 'Address Book' and press 'New,'
a choice of Individual or Groups appears. Select 'Groups' and name
it. It will then show the whole 'Groups' list to pick and choose
from. Press 'Add' and the Address Book list will appear from which
you may pick the Groups 'Members' you wish to add to that group.
Take a look.
Please consider the environment before printing this email note.
Patrick
On 21-Apr-08, at 20:43 , Jon James wrote:
They've tried resetting EVERYTHING (both remotely by the Indians and
locally including the "pinhole" reset) and the groups still refuse to
function, which is what leads us to believe in the "bad flash memory
sector" theory. Maybe the whole memory needs to be reformatted, and
that's probably something only the Indians can do (if they even can).
Subject: Re: Any Ideas about this problem?
To: musicalman77@...
Date: Monday, April 21, 2008, 7:21 PM
Her 'Groups' will most certainly need to be re-programmed, I'm sorry
to say. Please remember the KISS Principle. I'm pretty sure she'll
enjoy a fully functional MailStation a bit more than the Web on TV.
Might be too many buttons to remember to push in the right order.
Yup. Mom is back on line. Just a stupid typo. Dumb indians!
So far, BasicISP is working with me to test their servers.......
Please consider the environment before printing this email note.
Patrick
On 21-Apr-08, at 19:51 , Jon James wrote:
Wow, Patrick. Thanks for the tech info. As it stands right now, the
machine and service are WORKING for individual e-mails, just not
groups, so she's content for now. If I visit Ohio this summer, I may
try this stuff. I have an old WebTV box and may take that with me
and set her up with that. She would have e-mail AND full web access
for the same annual service fee as the Earthlink e-mail thing. Hope
you got your mom all fixed up too.
Don't worry - I won't publish this anywhere, just print it out for my
own use.
Jon
From: Patrick
Subject: Re: Any Ideas about this problem?
To: mailstation@yahoogroups.com
Cc: musicalman77@..., djgizmo1@...
Date: Sunday, April 20, 2008, 12:31 PM
Don't waste any more of your time with Earthlink. Attention (Product
Life) spans are too short. No company wants to seriously support
anything more than five (5) years old, nowadays. We're pretty much on
our own here. I just learned Cidco, who made the thing, filed for
bankruptcy this past January. My calls and faxes to them for their
engineering assistance went unanswered and I expect the letter I
posted to them a week ago will be coming back soon, too.
Regardless of your choices, chances you will lose all programmed data
are pretty great. Please write down ALL programming information.
Start with 'Extras', 'Settings' then 'Details' and ensure you've no
typos. You will most certainly be asked to "Create New User" where
you'll need to type it all in just as you saw it:
User Name:
Dial Up Number:
E-mail address:
E-mail Password:
POP3 Server:
SMTP Server:
ISP Account:
ISP Password:
Primary DNS:
I photocopied all the screens and filed the copies for posterity. Six
years later I needed them!
Press FN, Shift and T with one hand and stick a pin in the Reset hole
in the back. The Diagnostic Menu will appear.
Press the 3 for the F/A Tester. The five grey keys aren't
operational. Select the test of your choice. Start with Fast Test.
When it's done press the Reset again to get back to the Diag....
screen. Press Q to return the machine to operational status
If anyone else has additional tricks to share along this line, please
don't be shy. I have a working machine I can experiment with at will.
Verizon ($8.95/m), Look ($4.95/m), BasicISP and Mid-Maine have all
said they 'may' be able to provide service. I'm waiting for more info
from them to set up a trial with each on my machine.
More later.....
Please consider the environment before printing this email note.
Patrick
musicalman77" musicalman77@... musicalman77
Date: Sat Apr 19, 2008 2:56 pm ((PDT))
Good luck with getting any kind of help out of Earthlink's big-wigs.
I think they are trying hard to wash their hands of MailStation. My
mom, also 90, had a problem with her machine. A friend who use to
work computer models four levels down from the (U.S.) President was
there the other day trying to remedy the trouble. He also spent about
3 hours on the phone with..."those fools in India" (nicely put!) and
all to no avail. When pressed for information on repair or
replacement, they got rude.
So, I tried the online chat with Earthlink CS. After confirming the
persistent rumor that there are no NEW MailStation accounts being
established, they just kept referring me to the 800 number (aka "fools
in India") and ASSURING me these folks would help. I kept insisting
we'd already tried that, and the argument became circular and a
standoff. So, I asked, "Well, what about repair or replacement"
(which they have done in the past) and was told, "She can buy a new
unit on her own." When I said that I understood that accounts were
not being transferred to new machines, I was referred to... you
guessed it... the fools in India. I finally gave up and told her
"Thanks for nothing."
Mom's only trouble is that she can no longer send to groups, and any
attempt to access her former groups freezes up the machine and it has
to be reset. We suspect a bad spot in the flash memory. I told her
to just live with sending individual e-mails or do her group people
from individual e-mail (I think you can do three recipients at a time)
and be glad the thing is still working at all, since she just re-upped
for another year on the service.
I guess if the thing breaks, I'll hook her up with my old WebTV unit
(which is now MSN TV) and hope she can learn to use it.
back on despite
That was all that was
of Earthlink's HQ
service, grief and
agents.
Messages in this topic (10)
________________________________________________________________________
1b. Re: Mailstation 5 months off line
Posted by: "Marcus Herrera" djgizmo1@... djgizmo1
Date: Sat Apr 19, 2008 3:26 pm ((PDT))
Talk about dealing those people. I was doing a system board replacement.
I called and was transfered to them. I was getting upset because I
couldn't understand what they were saying. They could understand my
name, asked me to spell it out several times. Getting it wrong. I ended
hanging up on them and call back hoping on getting a different person.
Man how can't you not understand the name "marcus". Off shore call
centers sucks!!!
gizmo on sidekick
Messages in this topic (10)
________________________________________________________________________
________________________________________________________________________
2. Any Ideas about this problem?
Posted by: "musicalman77" musicalman77@... musicalman77
Date: Sat Apr 19, 2008 3:09 pm ((PDT))
I posted in part about this in the reply to Patrick, but would like
your ideas on any way to fix this problem (and like him, I'm in OK and
the machine is in OH, but I may visit there mid-summer).
When I was visiting in December, I took the machine over to a friend's
house because she had an old parallel-port printer. I wanted to print
out Mom's address book for two reasons: 1) a planned e-mail
announcement by my sister to Mom's friends for her 90th birthday card
shower, and 2) paper backup in case her machine ever got wiped, as it
did once before. (You'd THINK they'd have a way to back up the
address book to the associated EarthLink webmail account, but that'd
be far too easy...)
Mom's only trouble is that she can no longer send to groups, and any
attempt to access her former groups freezes up the machine and it has
to be reset. We suspect a bad spot in the flash memory. I told her
to just live with sending individual e-mails or do her group people
from individual e-mail (I think you can do three recipients at a time)
and be glad the thing is still working at all, since she just re-upped
for another year on the service.
Well, in the course of printing out the address book, this idiot
friend ignored my advice and tried to stuff more paper in the printer
during the print job, jamming it. I got it restarted, but this may
have glitched something in the MailStation, because once I got it back
to Mom's, one of her groups stopped working and would freeze the
machine. We suspect a problem in the flash memory, like when you pull
your jump drive out of the USB port as it's being accessed. I was
leaving that day and didn't have time to mess with it. So, so she has
had two people look at it since - a young computer geek and an
old-time computer guru, and trying to fix it for her. The young guy
had limited time but agreed with the "flash memory" diagnosis. The
old guy spent hours, alone, and on the phone with India, trying to fix
the problem. Now, apparently NONE of the groups are working at all
and they cannot set up any new mail groups.
Anybody have any ideas what's wrong or how to fix it without the
Indians being involved?
Thanks.
charset=ISO-8859-1
it-line-break: after-white-space; ">When I boot my MailStation and select '=
Address Book' and press 'New,' a choice of Individual or Groups appears. Se=
lect 'Groups' and name it. It will then show the whole 'Groups' list to pic=
k and choose from. Press 'Add' and the Address Book list will appear from w=
hich you may pick the Groups 'Members' you wish to add to that group.<div>T=
ake a look.<br><div> <span class=3D"Apple-style-span" style=3D"border-colla=
pse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px=
; font-style: normal; font-variant: normal; font-weight: normal; letter-spa=
cing: normal; line-height: normal; orphans: 2; text-align: auto; text-inden=
t: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing:=
0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spaci=
ng: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust=
: auto; -webkit-text-stroke-width: 0; "><span class=3D"Apple-style-span" st=
yle=3D"border-collapse: separate; color: rgb(0, 0, 0); font-family: Helveti=
ca; font-size: 12px; font-style: normal; font-variant: normal; font-weight:=
normal; letter-spacing: normal; line-height: normal; orphans: 2; text-inde=
nt: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing=
: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spac=
ing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjus=
t: auto; -webkit-text-stroke-width: 0px; "><div><div><div><div><br class=3D=
"Apple-interchange-newline">Please consider the environment before printing=
this email note.</div><div><br class=3D"webkit-block-placeholder"></div></=
div></div>Patrick</div><div><br></div></span></span></div><div><div>On 21-A=
pr-08, at 20:43 , Jon James wrote:</div><br class=3D"Apple-interchange-newl=
ine"><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"><tbody><tr><td=
style=3D"font: inherit;">They've tried resetting EVERYTHING (both remotely=
by the Indians and locally including the "pinhole" reset) and the groups s=
till refuse to function, which is what leads us to believe in the "bad flas=
h memory sector" theory.=A0 Maybe the whole memory needs to be reformatted,=
and that's probably something only the Indians can do (if they even can).<=
br>--- On <b>Mon, 4/21/08, Patrick</b><blockquote style=3D"PADDING-LEFT: 5p=
x; MARGIN-LEFT: 5px; BORDER-LEFT: rgb(16,16,255) 2px solid">Subject: Re: An=
y Ideas about this problem?<br>To: <a href=3D"mailto:musicalman77@...=
">musicalman77@...</a><br>Date: Monday, April 21, 2008, 7:21 PM<br><b=
r> <div id=3D"yiv68654810">Her 'Groups' will most certainly need to be re-p=
rogrammed, I'm sorry to say. Please remember the KISS Principle. I'm pretty=
sure she'll enjoy a fully functional MailStation a bit more than the Web o=
n TV. Might be too many buttons to remember to push in the right order. <di=
v><br></div> <div>Yup. Mom is back on line. Just a stupid typo. Dumb indian=
s!<br> <div><br></div> <div>So far, BasicISP is working with me to test the=
ir servers.......<br> <div><span class=3D"Apple-style-span" style=3D"WORD-S=
PACING: 0px; FONT: 12px Helvetica; TEXT-TRANSFORM: none; COLOR: rgb(0,0,0);=
TEXT-INDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal; BORDER-COLL=
APSE: separate; orphans: 2; widows: 2"><span class=3D"Apple-style-span" sty=
le=3D"WORD-SPACING: 0px; FONT: 12px Helvetica; TEXT-TRANSFORM: none; COLOR:=
rgb(0,0,0); TEXT-INDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal;=
BORDER-COLLAPSE: separate; orphans: 2; widows: 2"> <div> <div> <div> <div>=
ore printing this email note.</div> <div><br class=3D"webkit-block-placehol=
der"></div></div></div>Patrick</div><div><br></div></span></span></div> <di=
v> <div>On 21-Apr-08, at 19:51 , Jon James wrote:</div><br class=3D"Apple-i=
nterchange-newline"> <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0=
"> <tbody> <tr> <td><p>Wow, Patrick.=A0 Thanks for the tech info.=A0 As it =
stands right now, the machine and service are WORKING for individual e-mail=
s, just not groups, so she's content for now.=A0 If I visit Ohio this summe=
r, I may try this stuff.=A0 I have an old WebTV box and may take that with =
me and set her up with that.=A0 She would have e-mail AND full web access f=
or the same annual service fee as the Earthlink e-mail thing.=A0 Hope you g=
ot your mom all fixed up too.=A0</p><p>Don't worry - I won't publish this a=
nywhere, just print it out for my own use.=A0</p><p>Jon</p>--- On <b>Sun, 4=
/20/08, Patrick</b>=A0wrote:<br> <blockquote style=3D"PADDING-LEFT: 5px; MA=
RGIN-LEFT: 5px; BORDER-LEFT: rgb(16,16,255) 2px solid">From: Patrick<br>Sub=
ject: Re: Any Ideas about this problem?<br>To: <a href=3D"mailto:mailstatio=
n@yahoogroups.com" target=3D"_blank" rel=3D"nofollow">mailstation@yahoogrou=
ps.com</a><br>Cc: <a href=3D"mailto:musicalman77@..." target=3D"_blan=
k" rel=3D"nofollow">musicalman77@...</a>, <a href=3D"mailto:djgizmo1@=
yahoo.com" target=3D"_blank" rel=3D"nofollow">djgizmo1@...</a><br>Dat=
e: Sunday, April 20, 2008, 12:31 PM<br><br> <div id=3D"yiv1275260940">Don't=
waste any more of your time with Earthlink. Attention (Product Life) spans=
are too short. No company wants to seriously=A0support=A0anything more tha=
n five (5) years old, nowadays. We're pretty much on our own here. I just l=
earned Cidco, who made the thing, filed for bankruptcy this past January. M=
y calls and faxes to them for their engineering assistance went unanswered =
and I expect the letter I posted to them a week ago will be coming back soo=
n, too. <div><br></div> <div>Regardless of your choices, chances you will l=
ose all programmed data are pretty great. Please write down ALL programming=
information. Start with 'Extras', 'Settings' then 'Details' and ensure you=
've no=A0typos. You will most certainly be asked to "Create New User" where=
you'll need to type it all in just as you saw it:</div> <div><br></div> <d=
iv> <div>User Name:=A0</div> <div>Dial Up Number:=A0</div> <div>E-mail addr=
ess:=A0</div> <div>E-mail Password:=A0</div> <div>POP3 Server:=A0</div> <di=
v>SMTP Server:=A0</div> <div>ISP Account:=A0</div> <div>ISP Password: =A0</=
div> <div>Primary DNS:</div> <div>=A0</div> <div>I photocopied all the scre=
ens and filed the copies for posterity. Six years later I needed them!</div=
in the Reset hole in the back. The Diagnostic Menu will appear. <div><br></=
div> <div>Press the 3 for the F/A Tester. The five grey keys aren't operati=
onal. Select the test of your choice. Start with Fast Test. When it's done =
press the Reset again to get back to the Diag.... screen. Press Q to return=
the machine to operational status</div> <div><br></div> <div>If anyone els=
e has=A0additional=A0tricks to share along this line, please don't be shy. =
I have a working machine I can experiment with at will.</div> <div><br></di=
v> <div>Verizon ($8.95/m), Look ($4.95/m), BasicISP and Mid-Maine have all =
said they 'may' be able to provide service. I'm waiting for more info from =
them to set up a trial with each on my machine.</div> <div><br></div> <div>=
More later.....<br> <div><span class=3D"Apple-style-span" style=3D"WORD-SPA=
CING: 0px; FONT: 12px Helvetica; TEXT-TRANSFORM: none; COLOR: rgb(0,0,0); T=
EXT-INDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal; BORDER-COLLAP=
SE: separate; orphans: 2; widows: 2"><span class=3D"Apple-style-span" style=
=3D"WORD-SPACING: 0px; FONT: 12px Helvetica; TEXT-TRANSFORM: none; COLOR: r=
gb(0,0,0); TEXT-INDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal; B=
ORDER-COLLAPSE: separate; orphans: 2; widows: 2"> <div> <div> <div> <div><b=
r class=3D"Apple-interchange-newline">Please consider the environment befor=
e printing this email note.</div> <div><br class=3D"webkit-block-placeholde=
r"></div></div></div>Patrick</div> <div><br></div> <div>musicalman77" <a hr=
ef=3D"mailto:musicalman77@..." target=3D"_blank" rel=3D"nofollow">mus=
icalman77@...</a> musicalman77</div></span></span></div> <div> <div s=
tyle=3D"MARGIN: 0px"><span class=3D"Apple-converted-space">=A0 =A0 </span>D=
ate: Sat Apr 19, 2008 2:56 pm ((PDT))</div> <div style=3D"MIN-HEIGHT: 14px;=
MARGIN: 0px"><br></div> <div style=3D"MARGIN: 0px">Good luck with getting =
any kind of help out of Earthlink's big-wigs.<span class=3D"Apple-converted=
-space">=A0</span></div> <div style=3D"MARGIN: 0px">I think they are trying=
hard to wash their hands of MailStation. My</div> <div style=3D"MARGIN: 0p=
x">mom, also 90, had a problem with her machine.<span class=3D"Apple-conver=
ted-space">=A0 </span>A friend who use to</div> <div style=3D"MARGIN: 0px">=
work computer models four levels down from the (U.S.) President was</div> <=
div style=3D"MARGIN: 0px">there the other day trying to remedy the trouble.=
a" (nicely put!) and</div> <div style=3D"MARGIN: 0px">all to no avail.<span=
class=3D"Apple-converted-space">=A0 </span>When pressed for information on=
repair or</div> <div style=3D"MARGIN: 0px">replacement, they got rude.</di=
v> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=3D"MA=
RGIN: 0px">So, I tried the online chat with Earthlink CS.<span class=3D"App=
le-converted-space">=A0 </span>After confirming the</div> <div style=3D"MAR=
GIN: 0px">persistent rumor that there are no NEW MailStation accounts being=
to the 800 number (aka "fools</div> <div style=3D"MARGIN: 0px">in India") a=
nd ASSURING me these folks would help.<span class=3D"Apple-converted-space"=
tried that, and the argument became circular and a</div> <div style=3D"MARG=
IN: 0px">standoff.<span class=3D"Apple-converted-space">=A0 </span>So, I as=
ked, "Well, what about repair or replacement"</div> <div style=3D"MARGIN: 0=
px">(which they have done in the past) and was told, "She can buy a new</di=
v> <div style=3D"MARGIN: 0px">unit on her own."<span class=3D"Apple-convert=
ed-space">=A0 </span>When I said that I understood that accounts were</div>=
ferred to... you</div> <div style=3D"MARGIN: 0px">guessed it... the fools i=
n India.<span class=3D"Apple-converted-space">=A0 </span>I finally gave up =
and told her</div> <div style=3D"MARGIN: 0px">"Thanks for nothing."</div> <=
div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=3D"MARGIN=
: 0px">Mom's only trouble is that she can no longer send to groups, and any=
es up the machine and it has</div> <div style=3D"MARGIN: 0px">to be reset.<=
span class=3D"Apple-converted-space">=A0 </span>We suspect a bad spot in th=
e flash memory.<span class=3D"Apple-converted-space">=A0 </span>I told her<=
/div> <div style=3D"MARGIN: 0px">to just live with sending individual e-mai=
ls or do her group people</div> <div style=3D"MARGIN: 0px">from individual =
e-mail (I think you can do three recipients at a time)</div> <div style=3D"=
MARGIN: 0px">and be glad the thing is still working at all, since she just =
re-upped</div> <div style=3D"MARGIN: 0px">for another year on the service.<=
/div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=3D=
"MARGIN: 0px">I guess if the thing breaks, I'll hook her up with my old Web=
TV unit</div> <div style=3D"MARGIN: 0px">(which is now MSN TV) and hope she=
can learn to use it.</div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><b=
r></div> <div style=3D"MARGIN: 0px">--- In <a href=3D"mailto:mailstation@ya=
hoogroups.com" target=3D"_blank" rel=3D"nofollow">mailstation@yahoogroups.c=
om</a>, "Patrick=A0wrote:</div> <blockquote type=3D"cite"> <div style=3D"MI=
N-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=3D"MARGIN: 0px">An updat=
e:</div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=
=3D"MARGIN: 0px">3 hours on the phone with about a dozen attempts got accou=
nt turned</div></blockquote> <div style=3D"MARGIN: 0px">back on despite<spa=
n class=3D"Apple-converted-space">=A0</span></div> <blockquote type=3D"cite=
"> <div style=3D"MARGIN: 0px">those incompetent fools in India and MailStat=
ion resumed operation.</div></blockquote> <div style=3D"MARGIN: 0px">That w=
as all that was<span class=3D"Apple-converted-space">=A0</span></div> <bloc=
kquote type=3D"cite"> <div style=3D"MARGIN: 0px">wrong with her original un=
it.</div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div styl=
e=3D"MARGIN: 0px">Anyone have an actual address, telephone number and a big=
wig's name</div></blockquote> <div style=3D"MARGIN: 0px">of Earthlink's HQ<=
span class=3D"Apple-converted-space">=A0</span></div> <blockquote type=3D"c=
ite"> <div style=3D"MARGIN: 0px">wherever it is? I need compensation for th=
ese many months of no</div></blockquote> <div style=3D"MARGIN: 0px">service=
, grief and<span class=3D"Apple-converted-space">=A0</span></div> <blockquo=
te type=3D"cite"> <div style=3D"MARGIN: 0px">frustration at the hands of th=
ose imbeciles they insist on calling</div></blockquote> <div style=3D"MARGI=
N: 0px">agents.</div> <blockquote type=3D"cite"> <div style=3D"MIN-HEIGHT: =
14px; MARGIN: 0px"><br></div></blockquote> <div style=3D"MIN-HEIGHT: 14px; =
MARGIN: 0px"><br></div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></=
div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=3D"=
MARGIN: 0px">Messages in this topic (10)</div> <div style=3D"MARGIN: 0px">_=
_______________________________________________________________________</di=
v> <div style=3D"MARGIN: 0px">1b. Re: Mailstation 5 months off line</div> <=
div style=3D"MARGIN: 0px"><span class=3D"Apple-converted-space">=A0 =A0 </s=
pan>Posted by: "Marcus Herrera" <a href=3D"mailto:djgizmo1@..." targe=
t=3D"_blank" rel=3D"nofollow">djgizmo1@...</a> djgizmo1</div> <div st=
yle=3D"MARGIN: 0px"><span class=3D"Apple-converted-space">=A0 =A0 </span>Da=
te: Sat Apr 19, 2008 3:26 pm ((PDT))</div> <div style=3D"MIN-HEIGHT: 14px; =
MARGIN: 0px"><br></div> <div style=3D"MARGIN: 0px">Talk about dealing those=
people. I was doing a system board replacement.<span class=3D"Apple-conver=
ted-space">=A0</span></div> <div style=3D"MARGIN: 0px">I called and was tra=
nsfered to them. I was getting upset because I<span class=3D"Apple-converte=
d-space">=A0</span></div> <div style=3D"MARGIN: 0px">couldn't understand wh=
at they were saying. They could understand my<span class=3D"Apple-converted=
-space">=A0</span></div> <div style=3D"MARGIN: 0px">name, asked me to spell=
it out several times. Getting it wrong. I ended<span class=3D"Apple-conver=
ted-space">=A0</span></div> <div style=3D"MARGIN: 0px">hanging up on them a=
nd call back hoping on getting a different person.<span class=3D"Apple-conv=
erted-space">=A0</span></div> <div style=3D"MARGIN: 0px">Man how can't you =
not understand the name "marcus". Off shore call<span class=3D"Apple-conver=
ted-space">=A0</span></div> <div style=3D"MARGIN: 0px">centers sucks!!!</di=
v> <div style=3D"MARGIN: 0px">gizmo on sidekick</div> <div style=3D"MIN-HEI=
GHT: 14px; MARGIN: 0px"><br></div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: =
0px"><br></div> <div style=3D"MARGIN: 0px">Messages in this topic (10)</div=
__________________________</div> <div style=3D"MARGIN: 0px">_______________=
_________________________________________________________</div> <div style=
=3D"MARGIN: 0px">2. Any Ideas about this problem?</div> <div style=3D"MARGI=
N: 0px"><span class=3D"Apple-converted-space">=A0 =A0 </span>Posted by: "mu=
sicalman77" <a href=3D"mailto:musicalman77@..." target=3D"_blank" rel=
=3D"nofollow">musicalman77@...</a> musicalman77</div> <div style=3D"M=
ARGIN: 0px"><span class=3D"Apple-converted-space">=A0 =A0 </span>Date: Sat =
Apr 19, 2008 3:09 pm ((PDT))</div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: =
0px"><br></div> <div style=3D"MARGIN: 0px">I posted in part about this in t=
he reply to Patrick, but would like</div> <div style=3D"MARGIN: 0px">your i=
deas on any way to fix this problem (and like him, I'm in OK and</div> <div=
style=3D"MARGIN: 0px">the machine is in OH, but I may visit there mid-summ=
er).</div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div sty=
le=3D"MARGIN: 0px">When I was visiting in December, I took the machine over=
to a friend's</div> <div style=3D"MARGIN: 0px">house because she had an ol=
d parallel-port printer.<span class=3D"Apple-converted-space">=A0 </span>I =
wanted to print</div> <div style=3D"MARGIN: 0px">out Mom's address book for=
two reasons: 1) a planned e-mail</div> <div style=3D"MARGIN: 0px">announce=
ment by my sister to Mom's friends for her 90th birthday card</div> <div st=
yle=3D"MARGIN: 0px">shower, and 2) paper backup in case her machine ever go=
t wiped, as it</div> <div style=3D"MARGIN: 0px">did once before.<span class=
=3D"Apple-converted-space">=A0 </span>(You'd THINK they'd have a way to bac=
k up the</div> <div style=3D"MARGIN: 0px">address book to the associated Ea=
rthLink webmail account, but that'd</div> <div style=3D"MARGIN: 0px">be far=
too easy...)</div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div>=
nd to groups, and any</div> <div style=3D"MARGIN: 0px">attempt to access he=
r former groups freezes up the machine and it has</div> <div style=3D"MARGI=
N: 0px">to be reset. We suspect a bad spot in the flash memory. I told her<=
/div> <div style=3D"MARGIN: 0px">to just live with sending individual e-mai=
ls or do her group people</div> <div style=3D"MARGIN: 0px">from individual =
e-mail (I think you can do three recipients at a time)</div> <div style=3D"=
MARGIN: 0px">and be glad the thing is still working at all, since she just =
re-upped</div> <div style=3D"MARGIN: 0px">for another year on the service.<=
/div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=3D=
"MARGIN: 0px">Well, in the course of printing out the address book, this id=
iot</div> <div style=3D"MARGIN: 0px">friend ignored my advice and tried to =
stuff more paper in the printer</div> <div style=3D"MARGIN: 0px">during the=
print job, jamming it.<span class=3D"Apple-converted-space">=A0 </span>I g=
ot it restarted, but this may</div> <div style=3D"MARGIN: 0px">have glitche=
d something in the MailStation, because once I got it back</div> <div style=
=3D"MARGIN: 0px">to Mom's, one of her groups stopped working and would free=
ze the</div> <div style=3D"MARGIN: 0px">machine.<span class=3D"Apple-conver=
ted-space">=A0 </span>We suspect a problem in the flash memory, like when y=
ou pull</div> <div style=3D"MARGIN: 0px">your jump drive out of the USB por=
t as it's being accessed.<span class=3D"Apple-converted-space">=A0 </span>I=
was</div> <div style=3D"MARGIN: 0px">leaving that day and didn't have time=
to mess with it.<span class=3D"Apple-converted-space">=A0 </span>So, so sh=
e has</div> <div style=3D"MARGIN: 0px">had two people look at it since - a =
young computer geek and an</div> <div style=3D"MARGIN: 0px">old-time comput=
er guru, and trying to fix it for her.<span class=3D"Apple-converted-space"=
but agreed with the "flash memory" diagnosis.<span class=3D"Apple-converte=
d-space">=A0 </span>The</div> <div style=3D"MARGIN: 0px">old guy spent hour=
s, alone, and on the phone with India, trying to fix</div> <div style=3D"MA=
RGIN: 0px">the problem.<span class=3D"Apple-converted-space">=A0 </span>Now=
, apparently NONE of the groups are working at all</div> <div style=3D"MARG=
IN: 0px">and they cannot set up any new mail groups.</div> <div style=3D"MI=
N-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=3D"MARGIN: 0px">Anybody =
have any ideas what's wrong or how to fix it without the</div> <div style=
=3D"MARGIN: 0px">Indians being involved?</div> <div style=3D"MIN-HEIGHT: 14=
px; MARGIN: 0px"><br></div> <div style=3D"MARGIN: 0px">Thanks.</div></div><=
/div></div></div></div></blockquote></td></tr></tbody></table></div></div><=
/div></div></blockquote></td></tr></tbody></table></div></div></body></html=
From: Patrick Forbes <patrickforbes@...>
Apr 21, 2008
Content-Transfer-Encoding: 7bit
charset=US-ASCII;
delsp=yes;
format=flowed
Whoa! That sounds a wee bit fishy, if you don't mind the Canadian
vernacular. If a 'Group' worked, the others should if the others
still have 'valid' addresses with no defects (typos) in them.
Possible? Remember, it's only a computer. It's not that smart, eh.
Yeah, I understand. My Mom is back in Florida (but now on-line) and
I'm in Toronto. But I have amy own MailStation to play with, now. And
I am.......
Hey, I'm our organization's Guru and this is testing ME. And I beat
you with a 2,182 km separation. Ha!
Please consider the environment before printing this email note.
Patrick Forbes
121 Lafayette Boulevard
Whitby, Ontario
L1P 1S4
905-666-0378
On 21-Apr-08, at 21:34 , Jon James wrote:
I'm 900 miles from the machine. However, I recall she had three
groups set up. Two of them still worked, but any attempt to access
the third locked up the machine, requiring the "pinhole" reset. I
suggested she just abandon the "bad" group, rename it something
similar, and start the bad group over. Apparently, it wouldn't let
them set up any new groups, and after the tech friend and the Indians
finished messing with it, NONE of the groups would work anymore and
it won't let them set up new groups, only individuals (which had to
all be re-input manually - apparenlty the Indians wiped everything).
As far as what they are telling me, groups just "don't work"
anymore. It's hard for me, from here and dealing with a 90-year-old
non-geek, to tell exactly what's going on.
"Who am I that You are mindful of me?"
(Based on Psalms 8:4)
From: Patrick Forbes <patrickforbes@...>
Subject: Re: Any Ideas about this problem?
To: musicalman77@...
Cc: mailstation@yahoogroups.com
Date: Monday, April 21, 2008, 8:14 PM
When I boot my MailStation and select 'Address Book' and press 'New,'
a choice of Individual or Groups appears. Select 'Groups' and name
it. It will then show the whole 'Groups' list to pick and choose
from. Press 'Add' and the Address Book list will appear from which
you may pick the Groups 'Members' you wish to add to that group.
Take a look.
Please consider the environment before printing this email note.
Patrick
On 21-Apr-08, at 20:43 , Jon James wrote:
They've tried resetting EVERYTHING (both remotely by the Indians and
locally including the "pinhole" reset) and the groups still refuse to
function, which is what leads us to believe in the "bad flash memory
sector" theory. Maybe the whole memory needs to be reformatted, and
that's probably something only the Indians can do (if they even can).
Subject: Re: Any Ideas about this problem?
To: musicalman77@...
Date: Monday, April 21, 2008, 7:21 PM
Her 'Groups' will most certainly need to be re-programmed, I'm sorry
to say. Please remember the KISS Principle. I'm pretty sure she'll
enjoy a fully functional MailStation a bit more than the Web on TV.
Might be too many buttons to remember to push in the right order.
Yup. Mom is back on line. Just a stupid typo. Dumb indians!
So far, BasicISP is working with me to test their servers.......
Please consider the environment before printing this email note.
Patrick
On 21-Apr-08, at 19:51 , Jon James wrote:
Wow, Patrick. Thanks for the tech info. As it stands right now, the
machine and service are WORKING for individual e-mails, just not
groups, so she's content for now. If I visit Ohio this summer, I may
try this stuff. I have an old WebTV box and may take that with me
and set her up with that. She would have e-mail AND full web access
for the same annual service fee as the Earthlink e-mail thing. Hope
you got your mom all fixed up too.
Don't worry - I won't publish this anywhere, just print it out for my
own use.
Jon
From: Patrick
Subject: Re: Any Ideas about this problem?
To: mailstation@yahoogroups.com
Cc: musicalman77@..., djgizmo1@...
Date: Sunday, April 20, 2008, 12:31 PM
Don't waste any more of your time with Earthlink. Attention (Product
Life) spans are too short. No company wants to seriously support
anything more than five (5) years old, nowadays. We're pretty much on
our own here. I just learned Cidco, who made the thing, filed for
bankruptcy this past January. My calls and faxes to them for their
engineering assistance went unanswered and I expect the letter I
posted to them a week ago will be coming back soon, too.
Regardless of your choices, chances you will lose all programmed data
are pretty great. Please write down ALL programming information.
Start with 'Extras', 'Settings' then 'Details' and ensure you've no
typos. You will most certainly be asked to "Create New User" where
you'll need to type it all in just as you saw it:
User Name:
Dial Up Number:
E-mail address:
E-mail Password:
POP3 Server:
SMTP Server:
ISP Account:
ISP Password:
Primary DNS:
I photocopied all the screens and filed the copies for posterity. Six
years later I needed them!
Press FN, Shift and T with one hand and stick a pin in the Reset hole
in the back. The Diagnostic Menu will appear.
Press the 3 for the F/A Tester. The five grey keys aren't
operational. Select the test of your choice. Start with Fast Test.
When it's done press the Reset again to get back to the Diag....
screen. Press Q to return the machine to operational status
If anyone else has additional tricks to share along this line, please
don't be shy. I have a working machine I can experiment with at will.
Verizon ($8.95/m), Look ($4.95/m), BasicISP and Mid-Maine have all
said they 'may' be able to provide service. I'm waiting for more info
from them to set up a trial with each on my machine.
More later.....
Please consider the environment before printing this email note.
Patrick
musicalman77" musicalman77@... musicalman77
Date: Sat Apr 19, 2008 2:56 pm ((PDT))
Good luck with getting any kind of help out of Earthlink's big-wigs.
I think they are trying hard to wash their hands of MailStation. My
mom, also 90, had a problem with her machine. A friend who use to
work computer models four levels down from the (U.S.) President was
there the other day trying to remedy the trouble. He also spent about
3 hours on the phone with..."those fools in India" (nicely put!) and
all to no avail. When pressed for information on repair or
replacement, they got rude.
So, I tried the online chat with Earthlink CS. After confirming the
persistent rumor that there are no NEW MailStation accounts being
established, they just kept referring me to the 800 number (aka "fools
in India") and ASSURING me these folks would help. I kept insisting
we'd already tried that, and the argument became circular and a
standoff. So, I asked, "Well, what about repair or replacement"
(which they have done in the past) and was told, "She can buy a new
unit on her own." When I said that I understood that accounts were
not being transferred to new machines, I was referred to... you
guessed it... the fools in India. I finally gave up and told her
"Thanks for nothing."
Mom's only trouble is that she can no longer send to groups, and any
attempt to access her former groups freezes up the machine and it has
to be reset. We suspect a bad spot in the flash memory. I told her
to just live with sending individual e-mails or do her group people
from individual e-mail (I think you can do three recipients at a time)
and be glad the thing is still working at all, since she just re-upped
for another year on the service.
I guess if the thing breaks, I'll hook her up with my old WebTV unit
(which is now MSN TV) and hope she can learn to use it.
back on despite
That was all that was
of Earthlink's HQ
service, grief and
agents.
Messages in this topic (10)
________________________________________________________________________
1b. Re: Mailstation 5 months off line
Posted by: "Marcus Herrera" djgizmo1@... djgizmo1
Date: Sat Apr 19, 2008 3:26 pm ((PDT))
Talk about dealing those people. I was doing a system board replacement.
I called and was transfered to them. I was getting upset because I
couldn't understand what they were saying. They could understand my
name, asked me to spell it out several times. Getting it wrong. I ended
hanging up on them and call back hoping on getting a different person.
Man how can't you not understand the name "marcus". Off shore call
centers sucks!!!
gizmo on sidekick
Messages in this topic (10)
________________________________________________________________________
________________________________________________________________________
2. Any Ideas about this problem?
Posted by: "musicalman77" musicalman77@... musicalman77
Date: Sat Apr 19, 2008 3:09 pm ((PDT))
I posted in part about this in the reply to Patrick, but would like
your ideas on any way to fix this problem (and like him, I'm in OK and
the machine is in OH, but I may visit there mid-summer).
When I was visiting in December, I took the machine over to a friend's
house because she had an old parallel-port printer. I wanted to print
out Mom's address book for two reasons: 1) a planned e-mail
announcement by my sister to Mom's friends for her 90th birthday card
shower, and 2) paper backup in case her machine ever got wiped, as it
did once before. (You'd THINK they'd have a way to back up the
address book to the associated EarthLink webmail account, but that'd
be far too easy...)
Mom's only trouble is that she can no longer send to groups, and any
attempt to access her former groups freezes up the machine and it has
to be reset. We suspect a bad spot in the flash memory. I told her
to just live with sending individual e-mails or do her group people
from individual e-mail (I think you can do three recipients at a time)
and be glad the thing is still working at all, since she just re-upped
for another year on the service.
Well, in the course of printing out the address book, this idiot
friend ignored my advice and tried to stuff more paper in the printer
during the print job, jamming it. I got it restarted, but this may
have glitched something in the MailStation, because once I got it back
to Mom's, one of her groups stopped working and would freeze the
machine. We suspect a problem in the flash memory, like when you pull
your jump drive out of the USB port as it's being accessed. I was
leaving that day and didn't have time to mess with it. So, so she has
had two people look at it since - a young computer geek and an
old-time computer guru, and trying to fix it for her. The young guy
had limited time but agreed with the "flash memory" diagnosis. The
old guy spent hours, alone, and on the phone with India, trying to fix
the problem. Now, apparently NONE of the groups are working at all
and they cannot set up any new mail groups.
Anybody have any ideas what's wrong or how to fix it without the
Indians being involved?
Thanks.
Be a better friend, newshound, and know-it-all with Yahoo! Mobile.
Try it now.
charset=ISO-8859-1
it-line-break: after-white-space; ">
Whoa! That sounds a wee bit fishy, if =
you don't mind the Canadian vernacular. If a 'Group' worked, the others sho=
uld if the others still have 'valid'=A0addresses=A0with no defects (typos) =
in them. Possible?=A0Remember, it's only a=A0computer. It's not that smart,=
eh.<div><br></div><div>Yeah, I understand. My Mom is back in Florida (but =
now on-line) and I'm in Toronto. But I have amy own MailStation to play wit=
h, now. And I am.......</div><div>Hey, I'm our organization's Guru and this=
is testing ME. And I beat you with a=A0<span class=3D"Apple-style-span" st=
yle=3D"font-family: Arial; font-size: 13px; ">2,182 km separation. Ha!</spa=
n><div><br><div> <span class=3D"Apple-style-span" style=3D"border-collapse:=
separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; fo=
nt-style: normal; font-variant: normal; font-weight: normal; letter-spacing=
: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0=
px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px=
; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: =
0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: au=
to; -webkit-text-stroke-width: 0; "><span class=3D"Apple-style-span" style=
=3D"border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica;=
font-size: 12px; font-style: normal; font-variant: normal; font-weight: no=
rmal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent:=
0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0=
px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing=
: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; "><div><div><div><div><br class=3D"Ap=
ple-interchange-newline">Please consider the environment before printing th=
is email note.</div><div><br class=3D"webkit-block-placeholder"></div></div=
ntario</div><div>L1P 1S4</div><div>905-666-0378</div><br class=3D"Apple-int=
erchange-newline"></span><br class=3D"Apple-interchange-newline"></span> </=
div><br><div><div>On 21-Apr-08, at 21:34 , Jon James wrote:</div><br class=
=3D"Apple-interchange-newline"><table cellspacing=3D"0" cellpadding=3D"0" b=
order=3D"0"><tbody><tr><td style=3D"font: inherit;">I'm 900 miles from the =
machine.=A0 However, I recall she had three groups set up.=A0 Two of them s=
till worked, but any attempt to access the third locked up the machine, req=
uiring the "pinhole" reset.=A0 I suggested she just abandon the "bad" group=
, rename it something similar, and start the bad group over.=A0 Apparently,=
it wouldn't let them set up any new groups, and after the tech friend and =
the Indians finished messing with it, NONE of the groups would work anymore=
and it won't let them set up new groups, only individuals (which had to al=
l be re-input manually - apparenlty the Indians wiped everything).=A0 As fa=
r as what they are telling me, groups just "don't work" anymore.=A0 It's ha=
rd for me, from here and dealing with a 90-year-old non-geek, to tell exact=
ly what's going on.<br><br> <div> <div> <div> <div> <div> <div> <div> <div>=
5,255); FONT-STYLE: italic; FONT-FAMILY: comic sans ms; BACKGROUND-COLOR: r=
gb(255,255,255)"></span> <dl> <dt><font color=3D"#0000bf"><font size=3D"3">=
style=3D"FONT-STYLE: italic"><em><font color=3D"#0000ff" size=3D"4">"Who a=
m I that You are mindful of me?"</font></em></span><span style=3D"FONT-STYL=
E: italic">=A0</span><br></font><span class=3D"bodybold"><font color=3D"#00=
0000"><span style=3D"FONT-FAMILY: verdana">=A0 </span><font face=3D"comic s=
ans ms" size=3D"4"><span style=3D"FONT-FAMILY: verdana">(Based on Psalms 8:=
4)</span><br></font></font><br></span></font></font></dt></dl><span style=
=3D"FONT-WEIGHT: bold; COLOR: rgb(255,255,255); FONT-STYLE: italic; FONT-FA=
MILY: comic sans ms; BACKGROUND-COLOR: rgb(255,255,255)"></span></div></div=
.com">patrickforbes@...</a>></i></b> wrote:<br> <blockquote style=3D"PA=
DDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: rgb(16,16,255) 2px solid">F=
rom: Patrick Forbes <<a href=3D"mailto:patrickforbes@...">patrickfor=
bes@...</a>><br>Subject: Re: Any Ideas about this problem?<br>To: <a hr=
ef=3D"mailto:musicalman77@...">musicalman77@...</a><br>Cc: <a h=
ref=3D"mailto:mailstation@yahoogroups.com">mailstation@yahoogroups.com</a><=
br>Date: Monday, April 21, 2008, 8:14 PM<br><br> <div id=3D"yiv2036139281">=
When I boot my MailStation and select 'Address Book' and press 'New,' a cho=
ice of Individual or Groups appears. Select 'Groups' and name it. It will t=
hen show the whole 'Groups' list to pick and choose from. Press 'Add' and t=
he Address Book list will appear from which you may pick the Groups 'Member=
s' you wish to add to that group. <div>Take a look.<br> <div><span class=3D=
"Apple-style-span" style=3D"WORD-SPACING: 0px; FONT: 12px Helvetica; TEXT-T=
RANSFORM: none; COLOR: rgb(0,0,0); TEXT-INDENT: 0px; WHITE-SPACE: normal; L=
ETTER-SPACING: normal; BORDER-COLLAPSE: separate; orphans: 2; widows: 2"><s=
pan class=3D"Apple-style-span" style=3D"WORD-SPACING: 0px; FONT: 12px Helve=
tica; TEXT-TRANSFORM: none; COLOR: rgb(0,0,0); TEXT-INDENT: 0px; WHITE-SPAC=
E: normal; LETTER-SPACING: normal; BORDER-COLLAPSE: separate; orphans: 2; w=
idows: 2"> <div> <div> <div> <div><br class=3D"Apple-interchange-newline">P=
lease consider the environment before printing this email note.</div> <div>=
es wrote:</div><br class=3D"Apple-interchange-newline"> <table cellspacing=
=3D"0" cellpadding=3D"0" border=3D"0"> <tbody> <tr> <td>They've tried reset=
ting EVERYTHING (both remotely by the Indians and locally including the "pi=
nhole" reset) and the groups still refuse to function, which is what leads =
us to believe in the "bad flash memory sector" theory.=A0 Maybe the whole m=
emory needs to be reformatted, and that's probably something only the India=
ns can do (if they even can).<br>--- On <b>Mon, 4/21/08, Patrick</b> <block=
quote style=3D"PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: rgb(16,16,=
255) 2px solid">Subject: Re: Any Ideas about this problem?<br>To: <a href=
=3D"mailto:musicalman77@..." target=3D"_blank" rel=3D"nofollow">music=
alman77@...</a><br>Date: Monday, April 21, 2008, 7:21 PM<br><br> <div=
id=3D"yiv68654810">Her 'Groups' will most certainly need to be re-programm=
ed, I'm sorry to say. Please remember the KISS Principle. I'm pretty sure s=
he'll enjoy a fully functional MailStation a bit more than the Web on TV. M=
ight be too many buttons to remember to push in the right order. <div><br><=
/div> <div>Yup. Mom is back on line. Just a stupid typo. Dumb indians!<br> =
ers.......<br> <div><span class=3D"Apple-style-span" style=3D"WORD-SPACING:=
0px; FONT: 12px Helvetica; TEXT-TRANSFORM: none; COLOR: rgb(0,0,0); TEXT-I=
NDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal; BORDER-COLLAPSE: s=
eparate; orphans: 2; widows: 2"><span class=3D"Apple-style-span" style=3D"W=
ORD-SPACING: 0px; FONT: 12px Helvetica; TEXT-TRANSFORM: none; COLOR: rgb(0,=
0,0); TEXT-INDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal; BORDER=
-COLLAPSE: separate; orphans: 2; widows: 2"> <div> <div> <div> <div><br cla=
ss=3D"Apple-interchange-newline">Please consider the environment before pri=
nting this email note.</div> <div><br class=3D"webkit-block-placeholder"></=
div></div></div>Patrick</div> <div><br></div></span></span></div> <div> <di=
v>On 21-Apr-08, at 19:51 , Jon James wrote:</div><br class=3D"Apple-interch=
ange-newline"> <table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"> <tb=
ody> <tr> <td><p>Wow, Patrick.=A0 Thanks for the tech info.=A0 As it stands=
right now, the machine and service are WORKING for individual e-mails, jus=
t not groups, so she's content for now.=A0 If I visit Ohio this summer, I m=
ay try this stuff.=A0 I have an old WebTV box and may take that with me and=
set her up with that.=A0 She would have e-mail AND full web access for the=
same annual service fee as the Earthlink e-mail thing.=A0 Hope you got you=
r mom all fixed up too.=A0</p><p>Don't worry - I won't publish this anywher=
e, just print it out for my own use.=A0</p><p>Jon</p>--- On <b>Sun, 4/20/08=
, Patrick</b>=A0wrote:<br> <blockquote style=3D"PADDING-LEFT: 5px; MARGIN-L=
EFT: 5px; BORDER-LEFT: rgb(16,16,255) 2px solid">From: Patrick<br>Subject: =
Re: Any Ideas about this problem?<br>To: <a href=3D"mailto:mailstation@yaho=
ogroups.com" target=3D"_blank" rel=3D"nofollow">mailstation@yahoogroups.com=
=3D"nofollow">musicalman77@...</a>, <a href=3D"mailto:djgizmo1@yahoo.=
com" target=3D"_blank" rel=3D"nofollow">djgizmo1@...</a><br>Date: Sun=
day, April 20, 2008, 12:31 PM<br><br> <div id=3D"yiv1275260940">Don't waste=
any more of your time with Earthlink. Attention (Product Life) spans are t=
oo short. No company wants to seriously=A0support=A0anything more than five=
(5) years old, nowadays. We're pretty much on our own here. I just learned=
Cidco, who made the thing, filed for bankruptcy this past January. My call=
s and faxes to them for their engineering assistance went unanswered and I =
expect the letter I posted to them a week ago will be coming back soon, too=
. <div><br></div> <div>Regardless of your choices, chances you will lose al=
l programmed data are pretty great. Please write down ALL programming infor=
mation. Start with 'Extras', 'Settings' then 'Details' and ensure you've no=
=A0typos. You will most certainly be asked to "Create New User" where you'l=
l need to type it all in just as you saw it:</div> <div><br></div> <div> <d=
iv>User Name:=A0</div> <div>Dial Up Number:=A0</div> <div>E-mail address:=
=A0</div> <div>E-mail Password:=A0</div> <div>POP3 Server:=A0</div> <div>SM=
TP Server:=A0</div> <div>ISP Account:=A0</div> <div>ISP Password: =A0</div>=
and filed the copies for posterity. Six years later I needed them!</div> <d=
iv><br></div> <div>Press FN, Shift and T with one hand and stick a pin in t=
he Reset hole in the back. The Diagnostic Menu will appear. <div><br></div>=
. Select the test of your choice. Start with Fast Test. When it's done pres=
s the Reset again to get back to the Diag.... screen. Press Q to return the=
machine to operational status</div> <div><br></div> <div>If anyone else ha=
s=A0additional=A0tricks to share along this line, please don't be shy. I ha=
ve a working machine I can experiment with at will.</div> <div><br></div> <=
div>Verizon ($8.95/m), Look ($4.95/m), BasicISP and Mid-Maine have all said=
they 'may' be able to provide service. I'm waiting for more info from them=
to set up a trial with each on my machine.</div> <div><br></div> <div>More=
later.....<br> <div><span class=3D"Apple-style-span" style=3D"WORD-SPACING=
: 0px; FONT: 12px Helvetica; TEXT-TRANSFORM: none; COLOR: rgb(0,0,0); TEXT-=
INDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal; BORDER-COLLAPSE: =
separate; orphans: 2; widows: 2"><span class=3D"Apple-style-span" style=3D"=
WORD-SPACING: 0px; FONT: 12px Helvetica; TEXT-TRANSFORM: none; COLOR: rgb(0=
,0,0); TEXT-INDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal; BORDE=
R-COLLAPSE: separate; orphans: 2; widows: 2"> <div> <div> <div> <div><br cl=
ass=3D"Apple-interchange-newline">Please consider the environment before pr=
inting this email note.</div> <div><br class=3D"webkit-block-placeholder"><=
/div></div></div>Patrick</div> <div><br></div> <div>musicalman77" <a href=
=3D"mailto:musicalman77@..." target=3D"_blank" rel=3D"nofollow">music=
alman77@...</a> musicalman77</div></span></span></div> <div> <div sty=
le=3D"MARGIN: 0px"><span class=3D"Apple-converted-space">=A0 =A0 </span>Dat=
e: Sat Apr 19, 2008 2:56 pm ((PDT))</div> <div style=3D"MIN-HEIGHT: 14px; M=
ARGIN: 0px"><br></div> <div style=3D"MARGIN: 0px">Good luck with getting an=
y kind of help out of Earthlink's big-wigs.<span class=3D"Apple-converted-s=
pace">=A0</span></div> <div style=3D"MARGIN: 0px">I think they are trying h=
ard to wash their hands of MailStation. My</div> <div style=3D"MARGIN: 0px"=
d-space">=A0 </span>A friend who use to</div> <div style=3D"MARGIN: 0px">wo=
rk computer models four levels down from the (U.S.) President was</div> <di=
v style=3D"MARGIN: 0px">there the other day trying to remedy the trouble.<s=
pan class=3D"Apple-converted-space">=A0 </span>He also spent about</div> <d=
iv style=3D"MARGIN: 0px">3 hours on the phone with..."those fools in India"=
(nicely put!) and</div> <div style=3D"MARGIN: 0px">all to no avail.<span c=
lass=3D"Apple-converted-space">=A0 </span>When pressed for information on r=
epair or</div> <div style=3D"MARGIN: 0px">replacement, they got rude.</div>=
IN: 0px">So, I tried the online chat with Earthlink CS.<span class=3D"Apple=
-converted-space">=A0 </span>After confirming the</div> <div style=3D"MARGI=
N: 0px">persistent rumor that there are no NEW MailStation accounts being</=
div> <div style=3D"MARGIN: 0px">established, they just kept referring me to=
the 800 number (aka "fools</div> <div style=3D"MARGIN: 0px">in India") and=
ASSURING me these folks would help.<span class=3D"Apple-converted-space">=
=A0 </span>I kept insisting</div> <div style=3D"MARGIN: 0px">we'd already t=
ried that, and the argument became circular and a</div> <div style=3D"MARGI=
N: 0px">standoff.<span class=3D"Apple-converted-space">=A0 </span>So, I ask=
ed, "Well, what about repair or replacement"</div> <div style=3D"MARGIN: 0p=
x">(which they have done in the past) and was told, "She can buy a new</div=
d-space">=A0 </span>When I said that I understood that accounts were</div> =
erred to... you</div> <div style=3D"MARGIN: 0px">guessed it... the fools in=
India.<span class=3D"Apple-converted-space">=A0 </span>I finally gave up a=
nd told her</div> <div style=3D"MARGIN: 0px">"Thanks for nothing."</div> <d=
iv style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=3D"MARGIN:=
0px">Mom's only trouble is that she can no longer send to groups, and any<=
/div> <div style=3D"MARGIN: 0px">attempt to access her former groups freeze=
s up the machine and it has</div> <div style=3D"MARGIN: 0px">to be reset.<s=
pan class=3D"Apple-converted-space">=A0 </span>We suspect a bad spot in the=
flash memory.<span class=3D"Apple-converted-space">=A0 </span>I told her</=
div> <div style=3D"MARGIN: 0px">to just live with sending individual e-mail=
s or do her group people</div> <div style=3D"MARGIN: 0px">from individual e=
-mail (I think you can do three recipients at a time)</div> <div style=3D"M=
ARGIN: 0px">and be glad the thing is still working at all, since she just r=
e-upped</div> <div style=3D"MARGIN: 0px">for another year on the service.</=
div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=3D"=
MARGIN: 0px">I guess if the thing breaks, I'll hook her up with my old WebT=
V unit</div> <div style=3D"MARGIN: 0px">(which is now MSN TV) and hope she =
can learn to use it.</div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br=
oogroups.com" target=3D"_blank" rel=3D"nofollow">mailstation@...=
m</a>, "Patrick=A0wrote:</div> <blockquote type=3D"cite"> <div style=3D"MIN=
-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=3D"MARGIN: 0px">An update=
:</div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=
=3D"MARGIN: 0px">3 hours on the phone with about a dozen attempts got accou=
nt turned</div></blockquote> <div style=3D"MARGIN: 0px">back on despite<spa=
n class=3D"Apple-converted-space">=A0</span></div> <blockquote type=3D"cite=
"> <div style=3D"MARGIN: 0px">those incompetent fools in India and MailStat=
ion resumed operation.</div></blockquote> <div style=3D"MARGIN: 0px">That w=
as all that was<span class=3D"Apple-converted-space">=A0</span></div> <bloc=
kquote type=3D"cite"> <div style=3D"MARGIN: 0px">wrong with her original un=
it.</div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div styl=
e=3D"MARGIN: 0px">Anyone have an actual address, telephone number and a big=
wig's name</div></blockquote> <div style=3D"MARGIN: 0px">of Earthlink's HQ<=
span class=3D"Apple-converted-space">=A0</span></div> <blockquote type=3D"c=
ite"> <div style=3D"MARGIN: 0px">wherever it is? I need compensation for th=
ese many months of no</div></blockquote> <div style=3D"MARGIN: 0px">service=
, grief and<span class=3D"Apple-converted-space">=A0</span></div> <blockquo=
te type=3D"cite"> <div style=3D"MARGIN: 0px">frustration at the hands of th=
ose imbeciles they insist on calling</div></blockquote> <div style=3D"MARGI=
N: 0px">agents.</div> <blockquote type=3D"cite"> <div style=3D"MIN-HEIGHT: =
14px; MARGIN: 0px"><br></div></blockquote> <div style=3D"MIN-HEIGHT: 14px; =
MARGIN: 0px"><br></div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></=
div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=3D"=
MARGIN: 0px">Messages in this topic (10)</div> <div style=3D"MARGIN: 0px">_=
_______________________________________________________________________</di=
v> <div style=3D"MARGIN: 0px">1b. Re: Mailstation 5 months off line</div> <=
div style=3D"MARGIN: 0px"><span class=3D"Apple-converted-space">=A0 =A0 </s=
pan>Posted by: "Marcus Herrera" <a href=3D"mailto:djgizmo1@..." targe=
t=3D"_blank" rel=3D"nofollow">djgizmo1@...</a> djgizmo1</div> <div st=
yle=3D"MARGIN: 0px"><span class=3D"Apple-converted-space">=A0 =A0 </span>Da=
te: Sat Apr 19, 2008 3:26 pm ((PDT))</div> <div style=3D"MIN-HEIGHT: 14px; =
MARGIN: 0px"><br></div> <div style=3D"MARGIN: 0px">Talk about dealing those=
people. I was doing a system board replacement.<span class=3D"Apple-conver=
ted-space">=A0</span></div> <div style=3D"MARGIN: 0px">I called and was tra=
nsfered to them. I was getting upset because I<span class=3D"Apple-converte=
d-space">=A0</span></div> <div style=3D"MARGIN: 0px">couldn't understand wh=
at they were saying. They could understand my<span class=3D"Apple-converted=
-space">=A0</span></div> <div style=3D"MARGIN: 0px">name, asked me to spell=
it out several times. Getting it wrong. I ended<span class=3D"Apple-conver=
ted-space">=A0</span></div> <div style=3D"MARGIN: 0px">hanging up on them a=
nd call back hoping on getting a different person.<span class=3D"Apple-conv=
erted-space">=A0</span></div> <div style=3D"MARGIN: 0px">Man how can't you =
not understand the name "marcus". Off shore call<span class=3D"Apple-conver=
ted-space">=A0</span></div> <div style=3D"MARGIN: 0px">centers sucks!!!</di=
v> <div style=3D"MARGIN: 0px">gizmo on sidekick</div> <div style=3D"MIN-HEI=
GHT: 14px; MARGIN: 0px"><br></div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: =
0px"><br></div> <div style=3D"MARGIN: 0px">Messages in this topic (10)</div=
__________________________</div> <div style=3D"MARGIN: 0px">_______________=
_________________________________________________________</div> <div style=
=3D"MARGIN: 0px">2. Any Ideas about this problem?</div> <div style=3D"MARGI=
N: 0px"><span class=3D"Apple-converted-space">=A0 =A0 </span>Posted by: "mu=
sicalman77" <a href=3D"mailto:musicalman77@..." target=3D"_blank" rel=
=3D"nofollow">musicalman77@...</a> musicalman77</div> <div style=3D"M=
ARGIN: 0px"><span class=3D"Apple-converted-space">=A0 =A0 </span>Date: Sat =
Apr 19, 2008 3:09 pm ((PDT))</div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: =
0px"><br></div> <div style=3D"MARGIN: 0px">I posted in part about this in t=
he reply to Patrick, but would like</div> <div style=3D"MARGIN: 0px">your i=
deas on any way to fix this problem (and like him, I'm in OK and</div> <div=
style=3D"MARGIN: 0px">the machine is in OH, but I may visit there mid-summ=
er).</div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div sty=
le=3D"MARGIN: 0px">When I was visiting in December, I took the machine over=
to a friend's</div> <div style=3D"MARGIN: 0px">house because she had an ol=
d parallel-port printer.<span class=3D"Apple-converted-space">=A0 </span>I =
wanted to print</div> <div style=3D"MARGIN: 0px">out Mom's address book for=
two reasons: 1) a planned e-mail</div> <div style=3D"MARGIN: 0px">announce=
ment by my sister to Mom's friends for her 90th birthday card</div> <div st=
yle=3D"MARGIN: 0px">shower, and 2) paper backup in case her machine ever go=
t wiped, as it</div> <div style=3D"MARGIN: 0px">did once before.<span class=
=3D"Apple-converted-space">=A0 </span>(You'd THINK they'd have a way to bac=
k up the</div> <div style=3D"MARGIN: 0px">address book to the associated Ea=
rthLink webmail account, but that'd</div> <div style=3D"MARGIN: 0px">be far=
too easy...)</div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div>=
nd to groups, and any</div> <div style=3D"MARGIN: 0px">attempt to access he=
r former groups freezes up the machine and it has</div> <div style=3D"MARGI=
N: 0px">to be reset. We suspect a bad spot in the flash memory. I told her<=
/div> <div style=3D"MARGIN: 0px">to just live with sending individual e-mai=
ls or do her group people</div> <div style=3D"MARGIN: 0px">from individual =
e-mail (I think you can do three recipients at a time)</div> <div style=3D"=
MARGIN: 0px">and be glad the thing is still working at all, since she just =
re-upped</div> <div style=3D"MARGIN: 0px">for another year on the service.<=
/div> <div style=3D"MIN-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=3D=
"MARGIN: 0px">Well, in the course of printing out the address book, this id=
iot</div> <div style=3D"MARGIN: 0px">friend ignored my advice and tried to =
stuff more paper in the printer</div> <div style=3D"MARGIN: 0px">during the=
print job, jamming it.<span class=3D"Apple-converted-space">=A0 </span>I g=
ot it restarted, but this may</div> <div style=3D"MARGIN: 0px">have glitche=
d something in the MailStation, because once I got it back</div> <div style=
=3D"MARGIN: 0px">to Mom's, one of her groups stopped working and would free=
ze the</div> <div style=3D"MARGIN: 0px">machine.<span class=3D"Apple-conver=
ted-space">=A0 </span>We suspect a problem in the flash memory, like when y=
ou pull</div> <div style=3D"MARGIN: 0px">your jump drive out of the USB por=
t as it's being accessed.<span class=3D"Apple-converted-space">=A0 </span>I=
was</div> <div style=3D"MARGIN: 0px">leaving that day and didn't have time=
to mess with it.<span class=3D"Apple-converted-space">=A0 </span>So, so sh=
e has</div> <div style=3D"MARGIN: 0px">had two people look at it since - a =
young computer geek and an</div> <div style=3D"MARGIN: 0px">old-time comput=
er guru, and trying to fix it for her.<span class=3D"Apple-converted-space"=
but agreed with the "flash memory" diagnosis.<span class=3D"Apple-converte=
d-space">=A0 </span>The</div> <div style=3D"MARGIN: 0px">old guy spent hour=
s, alone, and on the phone with India, trying to fix</div> <div style=3D"MA=
RGIN: 0px">the problem.<span class=3D"Apple-converted-space">=A0 </span>Now=
, apparently NONE of the groups are working at all</div> <div style=3D"MARG=
IN: 0px">and they cannot set up any new mail groups.</div> <div style=3D"MI=
N-HEIGHT: 14px; MARGIN: 0px"><br></div> <div style=3D"MARGIN: 0px">Anybody =
have any ideas what's wrong or how to fix it without the</div> <div style=
=3D"MARGIN: 0px">Indians being involved?</div> <div style=3D"MIN-HEIGHT: 14=
px; MARGIN: 0px"><br></div> <div style=3D"MARGIN: 0px">Thanks.</div></div><=
/div></div></div></div></blockquote></td></tr></tbody></table></div></div><=
/div></div></blockquote></td></tr></tbody></table></div></div></div></block=
quote></td></tr></tbody></table><br> <hr size=3D"1">Be a better frien=
d, newshound, and know-it-all with Yahoo! Mobile. (URL)
ahoo.com/evt=3D51733/*(URL)
cj9tAcJ "> Try it now.</a></div><br></div></div></body></html>